Offer summary

Qualifications:

Bachelor’s degree in computer science, software engineering, or equivalent experience., 5+ years of experience supporting Enterprise SaaS Applications., Basic understanding of manufacturing and accounting principles., Exceptional written and verbal communication skills..

Key responsibilities:

Assist, manage, and implement Enterprise SaaS Platforms including managing renewals and contract pricing.

Maintain and support SaaS Applications ensuring reliable performance and implementing new functionalities.

Provide technical support and training to peers and end-users to enhance system usability.

Troubleshoot and resolve complex technical issues to ensure minimal disruption.

Job description

IEM is the largest independent full-line manufacturer of electrical distribution and control systems in North America. The Company has developed one of the most sophisticated electrical product manufacturing systems in the world and has cultivated partnerships with leading component suppliers resulting in optimal solutions to customer problems.

PURPOSE OF POSITION:

The Manager of SaaS Applications will assist, manage and implement Enterprise SaaS Platforms (such as Concur, AmexGBT, Prophix, Servicate, XE Corporation, HRIS Systems (ADP/UKG), Avalara, Cash Analytics, FloQast, GitHub, Scribe or EDI Platforms) including managing all renewals, analytics and contract pricing.

ESSENTIAL FUNCTIONS:

Maintain and support SaaS Applications ensuring reliable performance and reviewing and implementing latest functionality and releases.
Collaborate with team members to conceptualize, design, and implement SaaS Application solutions effectively.
Provide exceptional support and assistance to other IT departments and end-users, enhancing user satisfaction and system usability.
Offer technical support and training to peers, enhancing team knowledge and capabilities.
Troubleshoot and resolve complex technical issues, ensuring minimal disruption.
Utilize the Microsoft 365 suite proficiently (Word, Excel, Outlook, and Teams) to support business processes and team collaboration.

SUPERVISION OF PERSONNEL:

None initially, but may lead up to 4 people.

REQUIRED QUALIFICATIONS:

Bachelor’s degree in computer science, software engineering, or equivalent experience
5+ years of demonstrated experience supporting Enterprise SaaS Applications
Basic understanding of manufacturing and accounting principles.
Experience with helpdesk and ticketing systems.
Exceptional written and verbal communication skills, capable of gathering technical requirements and translating technical details into clear, user-friendly instructions for end-users.
Must be detail-oriented with strong analytical and critical thinking skills.
Ability to meet deadlines consistently.

JOB LOCATION: