Offer summary

Qualifications:

Strong customer service knowledge with advanced English and Spanish proficiency (both spoken and written)., Excellent computer skills, particularly in MS Excel and Microsoft Office., Ability to thrive in high-pressure situations with a friendly and empathetic attitude., Organized, dependable, quick to learn, and skilled in multitasking and problem-solving..

Key responsibilities:

Provide detailed information about Suntransfers via phone, live chat, and email.

Handle bookings and payments to ensure a smooth customer experience.

Support customers and suppliers during transfers, resolving any issues that arise.

Address complaints effectively to turn negative experiences into positive ones.

Splace is a business process outsourcing company composed of highly trained, experienced, talented, and dedicated Filipino professionals whose mission is to bridge the gap between global companies and their need for exceptional Filipino talent. Our company is Health Insurance Portability and Accountability Act (HIPAA) compliant, Contact Center Association of the Philippines (CCAP) Affiliated and in the process of Great Place to Work (GPTW) and ISO 27001 Certification. We assist businesses and organizations in simplifying: daily operational activities taking off repetitive tasks  online and offline marketing  advertising  customer service  technical troubleshooting  payment processing  order fulfillment  and many more. We provide each clientele with a dedicated team specifically performing client’s tasks only, so business owners can focus on more significant and critical priorities. Our clientele base consists of:• Business Corporations• eCommerce Sites• Real-Estate Companies• Finance and Accounting• Healthcare• Education • Travel and Tourism • Construction• Renewable Energy We are more than just a BPO company. It is our pride to provide quality top-rated professionals with great work ethics, dedication, and commitment to get the job done and exceed our client’s expectations.We equip our talents with the most updated contact center software technologies and connection infrastructures to ensure that our teams use the right tools and equipment for the job.

Job description

Offer: $ 6 per hour

Workload: 40 hrs per week

Work Set-up: WFH

Set-up: Remote

Qualifications:

Strong customer service knowledge with advanced English and Spanish proficiency (both spoken and written
Excellent computer skills, with experience handling complaints and using MS Excel and Microsoft Office
Able to thrive in high-pressure situations and display a friendly, patient, and empathetic attitude
Great team player, organized, dependable, quick to learn, and skilled in multitasking and problem-solving

Job Description:

Provide detailed information about Suntransfers via phone, live chat, and email (pricing, availability, etc.)
Handle bookings and payments, ensuring a smooth customer experience
Support customers and suppliers during transfers, resolving any issues that arise
Address complaints effectively, aiming to turn negative experiences into positive one

Required profile