Offer summary

Qualifications:

1-2 years of experience in a technical support role, Excellent customer service and outstanding communication skills, Ability to communicate in both technical and non-technical terms, Experience with CRM and Technical Support systems, preferably Salesforce and Intercom..

Key responsibilities:

Manage and provide end-to-end Tier 1 & 2 technical customer support

Troubleshoot and solve customer technical issues, collaborating with teams as needed

Document customer inquiries in IT systems with high quality and detail

Build sustainable relationships and trust with customers through effective problem-solving and communication.

Job description

Your daily workout

You will own, manage and provide the end-to-end Tier 1 & 2 technical customer support
You will manage incoming emails and support tickets regarding customer questions and issues related to our products and will provide appropriate solutions and alternatives within reasonable time limits
You will troubleshoot and solve customer technical issues and use collaboration across teams when necessary
You will follow up with customers as necessary to ensure resolution of technical issues
You will identify cases that require support from parties outside of customer support or escalation (either technically or strategically)
You will be responsible for the identification and reporting of product enhancement opportunities and value proposition development based on the deep customer knowledge gained as a result of high-quality communications
You will document inquiries from customers in the applicable IT systems with high quality and high level of detail and will drive consistency and business continuity as a result
You will build sustainable relationships and trust with customers through your problem-solving skills and your open and interactive communication

Your fitness level

You have 1-2 years of experience in a technical support role
You have excellent customer service and outstanding communication skills, as well as a strong follow-through and therefore build and open and trustful relationship with your customers and colleagues alike
You are able to communicate in technical and non-technical terms depending on your audience
You are adaptable and have the desire to thrive in a team-oriented, fast-paced environment
You have a positive can-do attitude and a willingness to take on ad-hoc tasks as needed
You have the ability to work, interact, brainstorm, and drive solutions in a highly remote environment using common tools to collaborate and engage with your peers and customers
You have experience with a CRM and Technical Support systems (specific experience with Salesforce and Intercom is a plus)
You must be located in the US.

The equipment we provide

You will earn an annual salary of $47,000 to $52,000
You will have a competitive benefits package including: health, dental, and vision insurance, 401k with company match, monthly wellness, phone and internet stipends, 14 paid holidays per year, and PTO (to name a few!)
You will receive hands-on training and become a true EGYM expert
You will be part of an innovative team where you will work with diverse individuals, explore new ways of thinking and problem solving, and expand your skills. Our team is full of teachers and learners who work out loud and share their knowledge to enhance each other’s growth.

Contact Information

Apply now by uploading your documents (CV, certificates, references, salary expectations, and
earliest possible start date) and specify the job ID #1655.

Contact: Adrianna Jimenez

For further information: https://egym.com/us/careers

Apply for this job

About us

Become part of EGYM!

EGYM is a global fitness technology leader, providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.

EGYM also offers subscription-based corporate fitness- and wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being.

EGYM's global headquarters are in Munich, Germany, with North American offices in Denver, Colorado.

EGYM is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, regardless of race, gender, religion, sexual orientation, age or any other aspect of an individual's identity.