National Account Manager

The Company 

Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.  

Miner drives down the cost of warehousing and materials management operations, saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business – not on the business of maintenance and materials management.  

Benefits 

At Miner we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include: 

• Competitive pay –Plus incentive opportunities! 
• Full benefits package that starts day one– Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage. 
• Uniform and boot allowance 
• Competitive PTO and Paid Holidays 
• Training and mentoring– Learn from our experts in the industry 
• Advancement opportunities 

Link to benefits overview: Benefits 

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern. 

Summary/Objective

The National Accounts Manager is tasked with sustaining and growing relationships with key strategic Miner customers. This role is responsible for the full ownership of 5-10 designated accounts. The National Account Manager is charged with meeting assigned sales and gross profit targets. This position emphasizes growth, ensuring customer satisfaction and maximizing revenue opportunities.

Core Job Duties 

• Establishes and maintains productive, professional relationships with assigned accounts
• Widen and deepen Miner’s relationship with owned accounts
• Ability to close and negotiate deals meeting the objectives of both Miner and the customer
• Own renewals of contracts for existing clients and any new opportunities
• Coordinates the support, service, and management resources, desired to meet account performance objectives and customer expectations
• Meet assigned strategic objectives defined by Miner Leadership
• Conducts Quarterly Business Reviews with key customer contacts
• Collaborate with business development, project management, operations and marketing
• Provides National Account support and coaching to sellers across Miner Regions 
• Identifies cross-selling opportunities within existing accounts (TrueSource)

Competencies

• Sales
• Customer Service Orientation
• Initiative
• Teamwork 
• Timeliness
• Attention to detail
• Organizational skills
• Ability to manage/nurture multiple National Accounts while meeting goals and deadlines

• Bachelor's Degree preferred
• National accounts experience (Dock/Door, Industrial B2B space a plus) minimum of 2 years direct selling into corporate relationships
• Minimum of 5 years’ experience in account management, preferably in the dock and door industry
• Strong relationship building and maintenance skills
• In-depth knowledge of contracts and organizational upselling to corporations
• Outstanding negotiation and communication skills
• Proficiency with Microsoft Office, Teams, Outlook, Word, Excel, Power Point and Salesforce
• Ability to travel as needed to meet with existing clients

Supervisory Responsibilities

This position has supervisory responsibilities and reports to VP of Sales. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls, the employee is occasionally required to stand; walk; sit; reach with hand and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus. Occasionally, the employee is required to wear approved Personal Protective Equipment (PPE) when on certain parts of the company and/or customer property.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in various locations, including warehouses, distribution centers, manufacturing plants, refineries and hospital settings. Employees may work with co-workers’ side-by-side with a moderate level of activity being performed. The noise level in the work environment is moderate to high.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Position requires moderate travel. 

OnPoint Group considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

Disclaimer

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Salary Disclaimer

The pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Employees may be eligible for additional incentive pay.