Offer summary

Qualifications:

IT or Engineering Education Degree, General IT knowledge, Good attitude, interpersonal, presentation and communication skills, Fluency in English at a business level is preferred..

Key responsibilities:

Monitor performance across calls, chats, and tickets to ensure service targets are met.

Support resolution of technical issues for internal teams and vendors.

Communicate cross-functionally to provide timely feedback on performance.

Engage in the escalation process as a liaison between business and technology teams.

Job description

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

We are actively seeking a Jr. Associate Support Engineer, AMS (Command Center) resident in São Paulo.

Position Summary

As an entry level, the Jr. Associate Support Engineer, AMS (Command Center) role requires willingness to learn and acquire new technical knowledge, processes and methodologies applied on a day-to-day basis at the company. The Jr. Associate Support Engineer, AMS role will support technical issues resolution for our internal teams and clients in monitoring performance of calls, chats, tickets to ensure service targets.

Essential Duties and Responsibilities

Flexibility to work in a 24x7 environment
Monitors performance across all channels (calls, chats, tickets, etc.) in real time to ensure service targets are achieved for our clients
Communicates cross functionally throughout the organization providing timely feedback to leaders on performance
Supports resolution of technical issues for our internal teams and vendors
Engages in our escalation process acting as a liaison between the business and technology team

Additional Duties and Responsibilities

Other job-related duties and responsibilities may be assigned from time to time.

Experience

0-1 year in any field

Skills

Good attitude, interpersonal, presentation and communication
General IT knowledge
Attention to detail and ability to learn new skills
Ability to work calmly and professionally in high pressure situations
Good to have fluency in English language

Education

IT or Engineering Education Degree

Language

Must have English Reading/Writing/Speaking at Business level.

Location

São Paulo office

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

Company
- We dream big and innovate boldly.
Colleagues
- We work with extraordinary people who create a culture of mutual respect and collaboration.
Clients
- We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
Community
- We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

Nasdaq-listed under ticker symbol RMNI since October 2017
Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies
Over 2,000 team members in 23 countries
US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

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