Offer summary

Qualifications:

High school diploma required., Extensive knowledge of European Electronic Parts Catalogs is essential., Experience in auto parts distribution, particularly with German and Swedish parts, is a significant advantage., Strong communication skills, both oral and written, are necessary, and bilingual abilities are a plus..

Key responsibilities:

Process incoming orders accurately and efficiently using the catalog database.

Provide customer service by troubleshooting orders, handling returns, and addressing service-related issues.

Engage in new business development by soliciting sales from dormant customers and cold-calling prospects.

Assist Account Managers with correspondence and maintain a call schedule for follow-ups.

Job description

Position Overview:

This position will be responsible for providing customers with fast, friendly and accurate service. This position will be vital in business development, reaching sales objectives, as well as building and maintaining a profitable desk of business, and servicing all House Accounts.

Company Overview:

SSF Imported Auto Parts, LLC is an industry leader in the distribution of high-quality parts for European cars. We are in four states and in ten locations. For over 40 years, our philosophy has been to strive to meet our customers' needs and exceed their expectations. We live by the certainty that every individual at SSF makes a unique and important contribution to our success!

Essential Job Functions

Order Processing: As a member of a busy and dynamic Call Center, filling incoming orders using our extensive catalog database of automotive components, and maintaining delivery and shipping options. Speedy and accurate processing of orders for SSF clientele
Customer Service: Troubleshooting completed orders, helping with returns, warranties, special orders and other service-oriented issues.
New Business Development: Soliciting sales from dormant customers, qualifying and gathering information about customers, and cold-calling prospective new customers. Mailing, distribution and tracking of printed and electronic sales materials.
Assist Account Managers with the day-to-day correspondence relating to SSF clientele
Promote customer’s use of SSF online system
Maintain daily, weekly, monthly call schedule and follow-up schedule
Analyze and maintain volume on a per account basis
Manage outbound freight, delivery and returns for customers, along with related expenses
Educate customers on new products, promotions, and tools to drive additional sales growth
Phone order coverage for Sales Central customers, as well as overflow calls from group peers on an as-needed basis
Work with Product Managers to enhance and improve existing product lines
to establish and retain a relationship with customers
Special projects as needed

Requirements

Extensive working knowledge and use of factory European Electronic Parts Catalogs. This position is very detail oriented.
A background in auto parts distribution is a significant plus, especially in the German and Swedish wholesale parts business
Ability to multi-task, prioritize and resolve customer issues in a prompt and courteous manner
Excellent time management, attention to detail, and ability to work under pressure
Ability to work effectively with a team, as well as independently
Work consistent with SSF Employee Handbook, guidelines, policies and procedures

Physical Demands

Extensive use of hands and arms and computer monitor

Other Skills/Abilities

Excellent listening, probing, oral and written communication skills
Bilingual is a plus
Proficiency in PC based communications, Internet, Email, MS Office
Use of MS Teams and PC literate

Education Required

High school diploma required

Why choose SSF Imported Auto Parts!

Career Development - We offer competitive compensation and growth opportunities.
Great Benefits - Full-time employees are eligible for medical, dental, vision, life insurance & 401k.
Longevity - Many of our employees have been with the company for over 10 years.
Teamwork - Working together is one of the many aspect employees’ value at SSF!