Account Manager II Building Water Systems

Job Description

We are looking for Account Manager in Water Division in Japan who can manage work order for projects and maintenance and revision of existing products for existing clients.

Responsibilities

• Manage assigned clients including coordination with all appropriate service areas and ensuring accurate and timely project completion and delivery of superior customer service.
• Manage work order for new projects and maintenance and revision of existing products for existing clients.
• Review client requests for new services or products and route to appropriate group as needed.
• Educate and communication other key information relevant to the certification process to assigned clients.
• Accountable for quotations and updating of project scope for existing clients.
• Manage and maintain documentation and database systems for assigned clients and products.
• Work closely with Technical Reviewers to assure reviewers can complete their assigned duties and tasks.
• Meet with clients (in office, tradeshows, or their facilities) as needed to ensure ongoing customer satisfaction.
• Support BDMs for the marketing activities (tradeshows, seminars, customers’ visits and training etc.)
• Provide information regarding certification requirements and decisions to clients, accreditation representatives, auditors and regulators as needed.
• Perform other duties as assigned.
  
  

Required Qualifications

• Bachelor’s degree; preferably in a business or scientific area of study
• Excellent teamwork skill, time management, and organizational skills
• Excellent verbal and written communication skills in Korean and English
• Proficient in Microsoft Office Suite, i.e. Word, Excel, PowerPoint, Outlook, etc.
• Highest work ethics and integrity
• Able to analyze problems, make decisions and take initiatives
• Attention to detail and high level of accuracy
• Service minded
  
  

Preferred Qualifications

• Documented successful NSF experience
• Familiarity with the assigned project industry and relevant technical standards.
• Three (3) years relevant account management or customer service experience
  
  

About Us

With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.

One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.

Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.

NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.

About The Team

From research to patient, NSF's expert team provides comprehensive regulatory, quality and clinical support to pharmaceutical, biotech, medical devices, in-vitro diagnostics, and combination products clients across the product life cycle to navigate complex regulations and industry challenges.