eLearning and Training Engineer

eLearning and Training Engineer

At Bitfocus, we’re building more than software — we’re building solutions that help end homelessness and transform communities. As a mission-driven team, we strive to live by our core values - we lead with care, innovate with insider knowledge, and celebrate the power of community in everything we do.

We take pride in our work, support one another, and embrace smart risks that drive meaningful impact. We value authenticity, curiosity, and growth — and we believe work should be both purposeful and enjoyable. 

Everyone at Bitfocus plays a role in creating an 11-star experience for our customers. If you're passionate about using your skills to make a difference, we’d love to have you on the team.

We hope you consider bringing your talent and drive, and join us in helping end homelessness!

We are seeking a highly motivated and experienced eLearning and Training Engineer to join our Learning and Development team. The successful candidate will be responsible for playing a crucial role as a strong team player who is genuinely excited and passionate about teaching and engaging with customers and teammates. You will have the opportunity to develop and deliver training sessions, through the creation of engaging elearning and in person training. Despite being a remote position, you will collaborate with a dynamic team of individuals who are forward thinkers and trailblazers in the HMIS (Homeless Management Information System) Software training industry.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.

THIS IS A FULLY REMOTE, FULL-TIME POSITION - SUCCESSFUL CANDIDATES WILL BE REQUIRED TO WORK FROM HOME.

Compensation: 

We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications and professional experience, which can cause your compensation to vary. This role has an annual targeted total compensation range of $37,000 - $82,000, which includes variable compensation (bonus) eligibility.

(Most candidates join us at the lower half of the range to leave room for growth, learning, and development; we negotiate actual salaries with final candidates based on experience in similar roles and expertise related to qualifications)

Candidate AI Usage Policy:

At Bitfocus, we are committed to fostering a hiring process that reflects each candidate’s unique skills, experience, and perspective. To support a fair and authentic evaluation process, the use of artificial intelligence (AI) tools to generate or assist with responses is not permitted during any stage of the interview process. This includes live interviews (in-person or virtual), as well as take-home assessments, test projects, and work samples.

We understand that some candidates may require accommodations that involve the use of AI. If you require such an accommodation, please contact us in advance at people@bitfocus.com. We are committed to providing reasonable accommodations and ensuring that every candidate has an equitable opportunity to succeed.

About the Learning and Development Team:

At the heart of Bitfocus, our Learning and Development Team plays a pivotal role in creating positive first impressions for our end-users and employees through engaging learning content. Beyond mere knowledge transfer, the team advocates for the transformative training of our data solutions, service delivery, and Clarity Human Services performance. The L&D team works seamlessly with all departments, spearheading the creation of comprehensive training programs, both internally and externally. These initiatives empower learners with the knowledge and skills essential for enhancing their performance and achieving success with our products and services.

As an eLearning and Training Engineer, you will:

• Project Management: Take ownership of project planning and work independently to script, record, edit, and publish training materials. You will ensure projects are completed within set timelines and meet quality standards.
• Communication: Effectively communicate the key objectives and initiatives of the Learning and Development team. You will assist with prioritization efforts and serve as a vocal advocate for our initiatives, promoting their value and impact.
• Editing, LMS, and Hosting Technology: Will use content creation software such as Camtasia, Adobe, and PowerPoint. Responsibilities include recording audio and video, applying basic transitions, and ensuring consistent branding. Additionally, make minor adjustments based on feedback, incorporate zoom and pan effects, and create diverse assets. Upload videos to Wistia, develop Skilljar courses, publish content to designated domains, structure paths, plans, and groups within Skilljar, and address Skilljar-related eLearning tickets.
• Administration: Support the administration of the current Learning Management System (LMS). This may involve tasks such as managing user accounts, monitoring course enrollments, and generating reports.
• Live Training Events: Facilitate live training events, conducting engaging and interactive sessions that effectively deliver the intended learning outcomes. You will create a conducive learning environment and adapt your training approach to meet the needs of diverse audiences.
• Web-Based Training Events: Facilitate webinar-based training events, leveraging virtual platforms to deliver interactive and effective training sessions. You will utilize various tools and techniques to engage participants remotely.
• Organization and Editing: Organize and edit existing training materials and documents associated with our Confluence page. You will ensure consistency, clarity, and accuracy in the content, making it user-friendly and easily accessible to learners.
• Goal Completion: Contribute to advancing the team's goals and drive initiatives to successful completion every quarter. You will actively participate in goal-setting, progress tracking, and reporting, ensuring the team's objectives are achieved.
• Policies and Procedures: Assist in the documentation of internal policies and procedures related to training and department responsibilities. You will contribute to creating clear guidelines and instructions to facilitate efficient and consistent training practices.
• Peer Review: Support the Learning and Development team by participating in peer review processes as needed. You will provide valuable feedback and recommendations to enhance the quality of training materials and resources.
• Editing Software: Be the L&D teams subject matter expertise in editing software such as the Adobe Suite and/or Camtasia. Your proficiency in these tools will enable you to enhance the visual and multimedia elements of training materials.
• Travel: Be willing to travel as needed to support training initiatives, such as conducting in-person training sessions, attending conferences, or collaborating with other team members in different locations. Typically, but not limited to, 4-6 days between 1-3 trips
• Technical Aptitude: Demonstrating a strong technical aptitude and an eagerness to learn new software applications and tools. You will leverage technology and digital platforms to create interactive and immersive training experiences.
• Subject Matter Expertise: Developing a deep understanding of the HMIS Software and staying up to date with the latest industry trends, best practices, and product updates. You will become a subject matter expert and a trusted resource for both internal teams and external customers.

What you bring:

• You have 2 to 3 years of teaching/training experience (education or experience) 
• You have 1 to 2 years of content creation experience
• You have extensive experience training and are comfortable speaking to large groups.
• You have excellent people/public relations and communication skills.
• You have the proven ability to work effectively with a team or independently.
• You have extensive experience in project management skills and a demonstrated ability to meet deadlines and contractual obligations, including the ability to constantly triage, moving projects along with parallel timelines while responding to new priorities.
• You have a working knowledge of the following: 
• Adobe Suite products
• Camtasia (Extra Points)  
• Box 
• Snagit 
• Skilljar
• Zoom
• Clarity Human Services 
• Looker 
• Confluence 
• Jira
• Hubspot
• Arcade (Interactive Demo Software)

We’re excited about you because:

• Needs Analysis Skills: You enjoy finding the true problem and honing in and simplifying the answer.
• Clarity Human Services: You are Skilled in navigating basic functionality and features of Clarity Human Services, completing various processes and tasks with guidance. They demonstrate proficiency by navigating most of the software independently and completing basic tasks with a solid understanding of their purpose; and passion for meeting new people and conducting training sessions specifically related to Clarity Human Services, have a deep understanding of the software and are enthusiastic about sharing knowledge with others. 
• HubSpot: You are skilled in navigating basic functionality and features, completing various processes with guidance, and efficiently managing tickets within the platform. Demonstrated proficiency in utilizing ticket management tools, searching for information based on topics, and completing relevant HubSpot Academy videos to enhance knowledge and skills.
• Looker: You are skilled in navigating basic functionality and features, completing various processes with guidance, and creating basic Looks within the platform. You are also skilled in utilizing Looker's features and functionalities to analyze data effectively.
• Organizational Skills: You are skilled in managing assets by organizing them within folders and focusing on maintaining order through basic file management techniques. You have the demonstrated ability to collect and store assets in easily accessible locations, ensuring moderate organization within projects while consistently updating project statuses in appropriate channels. Possessing strong organizational skills you can effectively manage tasks, projects, and resources, prioritizing work, establishing clear timelines, and maintaining a structured approach to responsibilities.
• Time Management: You excel in time management, both for yourself and for others when applicable. You should be able to effectively prioritize tasks, meet deadlines, and ensure that projects progress smoothly.
• Teamwork + Independent Work: You excel in both collaborative team environments and working independently. You should possess strong interpersonal skills and be able to contribute effectively in a team setting. Additionally, you should be self-motivated and capable of managing your own workload.
• Diplomacy: You have diplomacy skills, this will enable you to navigate complex company situations with tact and effectiveness. You should possess the ability to handle challenging interactions and build positive relationships with stakeholders at all levels.
• Presentation: You possess excellent presentation skills and be able to engage in interesting conversations about the most effective ways to present your work. You should be skilled in delivering presentations that effectively communicate information and engage the audience.
• People/Public Relations and Communication Skills: You are skilled in assisting with internal team communications and maintaining communication with internal team members. Additionally,you are capable of aiding external client communication efforts as required. You are skilled in exceptional communication skills, both written and verbal, and can effectively communicate with diverse audiences, encompassing ads, websites, internal communications, and external stakeholders. You have strong interpersonal skills that enable the building of positive relationships across various contexts.
• HUD: You possess in-depth knowledge of HUD and federal partner funding policies, reporting requirements, and data standards. You should have a solid understanding of the regulations and guidelines governing these programs.
• Technology: You are enthusiastic about technology and demonstrate a willingness to learn new software applications and database products. You should be comfortable adapting to technological advancements utilizing technology to enhance your work, and tech savvy and comfortable with building web-based courses in Skilljar.
• Handling Complex Situations: You are skilled at navigating and effectively managing complex situations, demonstrating strong problem-solving skills and adaptability.
• Remote Work Experience: You have the ability to work in a completely remote company, demonstrating the ability to work effectively and independently in a remote work environment.
• Training Content Creation: You are proficient in creating training content using various methods, including recorded sessions and live training events, and skilled in developing engaging and effective training materials.
• Adult Learning Principles: You have a basic understanding of adult learning principles and their application in creating eLearning content and facilitating live training, and are familiar with techniques that promote effective learning for adult learners.
• Instructional Design: You have familiarity and proficiency in recording audio from provided scripts, utilizing pre-existing video assets such as PowerPoint slides, and providing minimal material suggestions. You can independently create scripts and assets based on provided outlines while occasionally seeking guidance on lesson organization. You are skilled in contributing to Needs Analysis and Subject Matter Expert meetings, cross-department content creation, and actively engaging in team discussions to enhance existing courses. You are proficient in instructional design principles, enabling content structuring, establishing learning objectives, and selecting appropriate instructional methods.
• Independent Work: You have the ability to work independently, showing a track record of successfully managing projects and tasks autonomously.
• Deadline-Oriented: You have a passion for meeting objectives and completing tasks within tight deadlines, and thrive in a fast-paced environment and possess excellent time management skills.
• Passion for Creating: You have genuine enthusiasm for creating new training content for both customers and staff, and should be driven to develop innovative and impactful learning materials.
• Teamwork: You have a strong appreciation for working closely with various teams, collaborating effectively, and incorporating team input into content creation, and thriving in a small, close-knit team environment.
• Change Management: You have the ability to embrace and adapt to change, and possess a positive attitude towards change and be flexible in adjusting strategies and approaches based on evolving needs.

Why Bitfocus:

• Opportunity to make a meaningful impact: Join a mission-driven company that is dedicated to using technology for social good and making a positive difference in the world.
• Collaborative and dynamic work environment: Work with a talented and diverse team of professionals who are passionate about innovation and creating solutions that matter.
• A unique, friendly, and caring culture! Hear more from our employees on Glassdoor.
• Work in a fully remote/virtual environment
• Medical, dental, and vision insurance for employees and dependents.  (100% employer paid for employee only and 50% employer paid for dependents!)
• Voluntary benefits options include Critical Illness, Hospital, Short-Term Disability, and Long-Term Disability.
• Flexible Spending Account (FSA), Dependent Care Flexible Spending Account, and Health Saving Account options!
• Employer-sponsored life insurance
• 401K retirement plan w/ 4% match.
• One-time $500 Home Office Stipend
• $75 per month towards internet and phone bills
• 100% paid parental leave for 12 weeks for birthing, non-birthing, adoptive and surrogate parents
• Apple Macbook for your home office