Partner Success Manager - Xray

About Xray:

Xray is the leading Quality Assurance and Test Management app for Jira. More than 10 million testers, developers and QA managers trust Xray to manage 100+ million test cases each month. Xray is a mission-critical tool at over 10,000 companies in 135 countries, including 137 of the Global 500 like BMW, Samsung and Airbus.

About the role:

As a Partner Success Manager for Xray, you will report directly to the Head of Partnerships to play a pivotal role in building and maintaining strong relationships with our partners, ensuring their success and driving mutual growth. You will collaborate closely with partners to understand their needs, provide guidance, and deliver exceptional partner and customer service. Your goal will be to foster long-term partnerships, increase partner satisfaction, and drive adoption and revenue growth through effective relationship management.

What you’ll do:

• Identify and recruit new partners within Xray’s ideal partner profile.
• Build and nurture strong relationships with Xray partners, including software vendors, resellers, and consultants.
• Reactivate inactive Xray partners and drive retention of existing ones
• Serve as the main point of contact for partners, understanding their business objectives and aligning Xray's capabilities to meet their needs.
• Conduct regular partner meetings, providing updates, sharing best practices, and addressing any concerns or issues.
• Collaborate with partners to develop and execute joint go-to-market plans that drive partner success and revenue growth.
• Ensure partners have access to the necessary resources, such as sales enablement and training materials, and promote Xray’s partner certification.
• Develop strategies and initiatives to increase Xray usage and expand customer accounts through partners.
• Track partner performance metrics, including revenue, customer satisfaction, and partner margins, and provide insights and recommendations to drive growth.
• Collaborate with the sales team to identify potential new partner opportunities.
• Work closely with Xray’s customer success and support teams to resolve partner-related issues promptly and effectively.

About you:

• Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).
• 3+ years of experience in partner management, customer success, or account management roles in the software industry.
• Familiarity with software development lifecycle and quality assurance processes.
• Excellent communication and presentation skills, with the ability to articulate technical concepts to non-technical audiences.
• Exceptional relationship-building and interpersonal skills.
• Self-motivated, proactive, and results-oriented with a strong business acumen.

Nice to have:

• Familiarity with Xray or similar test management software is preferred

An Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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