Offer summary

Qualifications:

At least 3 years of experience in the software industry., Excellent communication skills and fluent in English., Proactive and highly motivated individual with a curious mindset., Experience with hardware installation, telecommunications protocols, and networking infrastructure..

Key responsibilities:

Provide first-level technical support to Cognyte customers.

Perform basic diagnosis and troubleshooting of hardware and software issues.

Track and follow up on customer service requests until resolution.

Conduct scheduled maintenance activities on hardware and software systems.

Job description

Description

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

For nearly 30 years, the incredible minds at Cognyte around the world have worked closely together and put their expertise to work, to keep up with constantly evolving technological and criminal trends, and help make the world a safer place with leading investigative analytics software solutions.

We are defined by our dedication to doing good and this translates to business success, meaningful work friendships, a can-do attitude, and deep curiosity.

If you want to apply your expertise and well-honed skills in Customer management, Complex Systems Support, and Technical Troubleshooting, and:

are driven by curiosity,
thrive on solving the most complex security challenges, and
want a unique opportunity to grow and contribute
in an exciting and rewarding environment

then we want to meet you!

As a Cognyter you will:

Providing the first level of technical support to Cognyte customers
Performing the basic diagnosis and troubleshooting of hardware and software problems associated with service requests
Tracking and Following-up on customer service requests, until they are closed
Performing scheduled maintenance activity on hardware and software systems

Requirements

For that mission you’ll need:

At least 3 years of experience in the software industry
Excellent communication and Fluent English
Proactive, highly motivated individual
Willingness to travel up to 50% per year
An endlessly curious mind

Experience in some of the following:

Hardware knowledge and physical installation. Fault-finding to Field Replaceable Unit level
Telecommunications protocols and technologies (GSM / GPRS / 3G / UMTS / 4G (LTE) / PSTN / SS7 / E1 / T1….)
Networking Protocols and Infrastructure understanding
Analysis technology (Packet sniffing and capture. Data traffic and packet stream analysis tools)
Windows server installation, configuration and administration (Win2k3 onwards)
Red Hat Linux configuration and administration
VMware virtualization
Storage technologies SAN / NAS (e.g. Netapp and EMC)
Active Directory configuration and administration
Database - Sybase ASE, Sybase IQ, Mysql, SQL server
Kubernetes configuration and administration

Remember: When you're curious enough, you don't need to check every box to apply. Be in touch!

We believe that diverse teams drive the greatness of ideas, products, and companies. Whatever your gender, age, race, creed, or taste in music – if you're curious enough, you don't need to check every box to apply. We’re waiting for you. Apply now!

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