Customer Success Manager

AI Solutions Customer Success Manager

🕐 Fully Remote & Flexible | 🚀 High-Growth, Innovation-Driven Team

🎯 Role Overview

The AI Solutions Customer Success Manager serves as a strategic partner to enterprise clients, translating AI-driven content strategies into measurable business results. Acting as the primary liaison between customer stakeholders and internal teams, the CSM ensures smooth workflow deployment, optimizes performance, and champions best-in-class execution across every engagement.

🛠️ Key Responsibilities

• Client Engagement 🤝 — Align AI content programs with growth marketers, content leads, and executives to meet defined business objectives.

• Project Execution ⏱️ — Oversee end-to-end deployment timelines, proactively resolving blockers to guarantee on-time publication.

• Workflow Optimization ⚙️ — Collaborate with technical teams to design high-impact AI workflows that balance speed and quality.

• Performance Tracking 📈 — Monitor KPIs such as organic traffic, CTR, and revenue impact; iterate strategies to maximize ROI.

• Solution Deployment 🚀 — Streamline implementation processes, minimizing unnecessary iterations and accelerating time-to-value.

• Customer Training 🎓 — Equip client teams to leverage AI platforms effectively, eliminating technical hurdles.

• Best-Practice Development 📚 — Create repeatable playbooks based on successful rollouts to enable future scalability.

• Product Feedback 🔄 — Relay actionable insights to Product and Engineering to inform roadmap prioritization and feature enhancements.

✅ Required Qualifications

• 5+ years leading software implementations with expertise in onboarding, adoption, and expansion.

• 3+ years partnering with enterprise-level clients and navigating multi-stakeholder environments.

• Demonstrated success driving SaaS or AI solution adoption and measurable outcomes.

• Exceptional spoken and written English; able to distill complex concepts with clarity.

• Strong analytical orientation—experience with SQL, Python, or comparable tools is advantageous.

• Self-starter mentality with proven adaptability in fast-paced settings.

🌟 Team Values

• Integrity & Humility — High ethics, low ego, and a sense of humor.

• Passion for Growth — Continuous learning and professional development.

• Bias for Action — Results-focused, decisive, and execution-oriented.

• Innovation Through Iteration — Enthusiasm for experimentation and rapid improvement.

🎁 Benefits

• 100 % remote work with flexible scheduling.

• Collaborative culture within a rapidly scaling, innovation-focused organization.