TikTok Shop Operations Specialist

Company Overview

Force Factor Brands is on a mission to disrupt the global health and wellness industry by creating incredible vitamins and supplements that help people Unleash their Potential.  Our innovative products are scientifically formulated to help create healthier, happier and more enjoyable lives for our consumers all over the world.  We are one of the most genuinely innovative companies in the global dietary supplements industry and only plan on accelerating in the future.

Force Factor’s award-winning products are sold in thousands of retail and eCommerce stores nationwide, including Walmart, The Vitamin Shoppe, Sam’s Club, Walgreens, CVS, iHerb, Amazon and Costco.  Currently, more than 25,000 people buy our products every single day, and that number is growing every month.  You will have a real opportunity to make an impact on peoples’ lives by working at Force Factor to create new solutions for empowering personal health and wellbeing.

Culturally, think of us as an intense, meritocratic, and exciting high-growth startup that has survived and thrived through its first decade and a half of rapid evolution and is now thinking about how to scale up and conquer the next decade’s worth of challenges and opportunities. We’ve sold more than a billion dollars worth of products to consumers over the last 15+ years, but fundamentally we know we’re just at the beginning of our journey, and that’s where you come in!  We need the smartest, highest energy people with integrity who are looking to join an ambitious and hard-working team.  We do not need social loafers, those looking for shortcuts, people lacking grit or people unwilling to pay the price for success!  If you join Force Factor, you will work hard, learn a tremendous amount, and be surrounded by incredible teammates.

Force Factor is based in Boston’s innovative Seaport District, in historic Fort Point.  Our team is filled with passionate, dedicated, and inspiring people operating with an ownership mindset (which is easy because we are entirely privately held by our team and plan to stay that way over the long-term).  If you love a challenge, enjoy acting with urgency, and prefer to opt into a high-performance culture, when you join us you’ll feel like you’ve finally come home.  Our private ownership structure is designed for the long-term to enable huge opportunities for growth, learning, leadership and wealth creation, and we hope you’ll choose to help us build an enduring and successful business for decades to come.

The Role

Force Factor is looking for a highly organized and proactive TikTok Operations Specialist to support our fast-growing presence on TikTok Shop. In this role, you will be responsible for overseeing customer service, fulfillment logistics, and inventory coordination across our TikTok Shop operations. This position is ideal for someone with a strong operational mindset, attention to detail, and a passion for delivering exceptional post-purchase experiences in a dynamic social commerce environment.

Key Responsibilities

Customer Experience & Support

• Respond to all post-purchase customer service messages on TikTok Shop, including complaints, questions, and return/refund requests
• Resolve customer issues quickly and professionally in alignment with Force Factor’s brand tone
• Manage order exceptions, escalations, and disputes on the TikTok platform to protect brand metrics

Shipping & Fulfillment Operations

• Monitor and resolve shipping issues such as delays, damaged or lost packages
• Coordinate with 3PLs, shipping carriers (e.g., USPS, UPS), and TikTok fulfillment partners to ensure timely delivery
• Oversee inbound and outbound shipments specific to TikTok Shop, including restocks and transfers
• Track and enforce fulfillment SLAs, addressing delays and ensuring smooth order flow

Inventory Management & Order Accuracy

• Track and manage inventory across TikTok Shop and warehouse systems to avoid overselling or stockouts
• Communicate in real-time with inventory and brand teams to ensure product availability aligns with sales campaigns
• Maintain accurate listing and fulfillment settings in TikTok Shop, including handling time and shipping policies

Process Improvement & Documentation

• Analyze order and return data to spot trends and support customer satisfaction improvements
• Maintain up-to-date internal SOPs for workflows including customer service, inventory reconciliation, and fulfillment
• Collaborate with marketing and creative teams on product launches or promotions that impact logistics
• Stay informed on TikTok Shop policy updates, tools, and shipping requirements

Required Qualifications

• Bachelor’s degree in business, supply chain, marketing, or a related field preferred.
• 1–2 years of experience in eCommerce operations, logistics, or customer service (TikTok Shop experience a plus).
• Must be comfortable answering customer questions and inquiries 7 days a week.
• Comfortable working with warehouse management systems, 3PL platforms, and shipping logistics.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Strong problem-solving skills and a customer-first mindset.
• Data-driven mindset with the ability to identify inefficiencies and suggest improvements.
• Clear communication skills and professionalism when interacting with customers and internal teams.
• Capable of multitasking and working effectively in a fast-paced environment.
• Results-hungry self-starter with a proven track record of growing sales.
• Detail-oriented, driven, and organized high performer with an insatiable desire to win.