Offer summary

Qualifications:

Bachelor’s degree in business or relevant field, 3 years proven experience in a customer-facing role, Experience with ticketing systems, such as Salesforce, Excellent communication and organizational abilities..

Key responsabilities:

Respond to customer inquiries about learning and community programs

Schedule customer training and coordinate logistics for events

Manage preparation of training materials and coordinate logistical items

Identify and implement improvements in ticketing and training processes.

Job description

Posting Type

Remote

Job Overview

As a Community Operations Specialist at Relativity you will be responsible for working directly with customers on tickets that are related to Relativity’s community and learning programs, schedule customer training and coordinate logistics for Community events. The ideal candidate can work from 10:00 am to 6:00 pm.

Job Description and Requirements

Role Responsibilities  

Responds to customer inquiries about learning programs (including trainings, certifications, and our Relativity Learning site) and Community programs
Advise clients on training and exam selection based on client needs and adoption plans
Schedule customer training and webinar sessions across internal systems, including Salesforce, Zoom, Teams and Skilljar
Manage the preparation of training and webinar materials and coordinate logistical items prior to scheduled sessions (e.g., registration, printing, lunch orders, etc.)
Identify and implement areas of improvement in current ticketing and training scheduling processes
Update and create documentation based on process changes

Assists with contact management, including contact updates and organization (requiring attention to multiple ticket queues)

Preferred qualifications 

3 years proven experience in a customer-facing role, responding to customer requests and inquiries
Experience with ticketing systems, such as Salesforce
Bachelor’s degree in business or relevant field
Expertise in creating and adhering to operational processes
Excellent communication, presentation, and public speaking skills
Advanced time management and organizational abilities
Proficiency in common tools and applications (MS Office, Salesforce)
A growth mindset and desire to keep current with new tools and processes
English proficiency of level C1 or higher

Minimum qualifications 

2 years experience in a customer-facing role, responding to customer requests and inquiries
Experience with creating and adhering to operational processes
Time management and organizational abilities
Proficiency in common tools and applications (MS Office, Salesforce, Skilljar)
Ability to adapt teaching style to accommodate the needs of the learner
A growth mind set and desire to keep current with new tools and processes
English proficiency of level C1 or higher

Relativity is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify.

Benefit Highlights:

Comprehensive health, dental, and vision plans

Parental leave for primary and secondary caregivers

Flexible work arrangements

Two, week-long company breaks per year

Unlimited time off

Long-term incentive program

Training investment program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

96 000 and 144 000PLN

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

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