Offer summary

Qualifications:

Associate degree or equivalent experience required., Strong customer service and communication skills, both written and spoken., Basic knowledge of website trends, HTML, and Content Management Systems (CMS)., Time management, prioritization, and multi-tasking skills. .

Key responsibilities:

Act as the main point of contact for customers purchasing full solution bundles.

Coordinate with internal teams to ensure timely setup and completion of customer requests.

Schedule training calls and educate customers on website standards and best practices.

Manage multiple customer projects simultaneously throughout the setup process.

Job description

Description

Position at LeadVenture

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Implementation Specialist

This is a temporary, full-time position (18-month term)

Job responsibilities:

Point of contact for our customers who purchase our full solution bundles
Completing intake form to gather information required for the different internal teams to perform setup functions
Coordinate with internal teams to ensure timelines are met
Accountable to close all requests that were ordered.
Serve as a liaison between the customer and other teams within Lead Venture
Schedule training calls that will meet the set timeline
Explain and educate the customer on website standards and best practices
Manage several customer projects at any given time and serve as a point of contact for your customers throughout the setup of services ordered

You’ll thrive in this role if you have:

Associate degree and/or equivalent experience required
Interest in working directly with customers
Strong customer service skills
Strong communication skills, both written and spoken
Ability to interpret a variety of information furnished in written and oral form. Ability to solve practical problems and deal with a variety of situations without standard solutions
Proficiency with Microsoft Word, Outlook, Excel, etc.
Basic knowledge of website trends and best practices
Time management, prioritization, and multi-tasking skills
Ability to work in conjunction with other internal departments to achieve goals
Must be comfortable keeping the client within specifications for the product
Interest in Web Design, Web Development, Graphic Design or Project Management
Domain/DNS knowledge
Basic knowledge of HTLM and using a Content Management System (CMS)
Basic project management skills
Web design background

Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!

This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.

Who we are:

LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.

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