Client Service Representative - LATAM

P2P.org is the largest institutional staking provider with a TVL of over $10B and a market share exceeding 20% in restaking.

We are continually focused on researching and improving our infrastructure to extract maximum APR while enhancing security. For instance, in ETH and SOL, our NRR is on average 10% higher than the market, and in DOT, it's 20% higher.

We also place significant focus and resources on launching new networks such as TON, Avail, Monad, Babylon, Story, Berachain, and others, along with yield products. From restaking, where we are the largest operator with a 20+% market share, to yield aggregators on stablecoins.

Our clients include BitGo, Copper, Crypto.com, Ledger, ByBit, Bitget, OKX, HTX, Bitvavo, SBI, and others, who choose us for our client-centric approach and extensive product line from unified API to widgets and custom dApps.

We are also actively expanding our product line, exploring RWA, data, yield, and service products for banks, exchanges, custodians, and wallets.

P2P.org unites talented individuals globally ❤️

Despite our distributed team, we share a passion for decentralized finance - a fairer system for all. We code, learn, create, and connect to shape finance's future 💰

P2P.org boasts a strong reputation and network. We prioritize customer satisfaction and, as tech enthusiasts, develop innovative solutions that bolster our brand.

Responsibilities

You Will 🚀

• Provide exceptional customer service to clients and prospects, ensuring timely and accurate responses to inquiries, issues, and complaints.

• Serve as customers’ primary point of contact, handling their requests and concerns professionally and empathetically.

• Assist customers with onboarding and guide them through the staking setup, addressing any questions or difficulties they may encounter.

• Collaborate with the technical teams to troubleshoot and resolve customer issues related to staking, node operation, wallet connectivity, or other technical challenges, escalating more complex problems as necessary.

• Continuously monitor customer satisfaction levels, identifying areas for improvement and proactively suggesting enhancements to existing processes and services.

• Work with the marketing team to contribute insights and feedback based on customer interactions, assisting in developing customer engagement strategies and campaigns.

Requirements

You Have 🤓

• 3+ years of experience in technical support or a related technical degree.

• Fluent English proficiency (C1/C2 level or higher).

• Strong ability to work autonomously and take initiative.

• Experience in the Web3 industry is a strong advantage.

• Willingness to work a "Two in, two out" 12-hour shift schedule.

Conditions

What we offer ➡️

At P2P.org we have a team of experts with their own unique approach and ownership culture. Together we gain experience and make dreams come true! 🌟

• Full-time Contractor (Indefinite-term Consultancy Agreement)

• Competitive salary level in $ (we can also pay in Crypto)

• Well-being program

• Mental Health care program

• Compensation for education, including Foreign Language & professional growth courses

• Equipment & co-working reimbursement program

• Overseas conferences, community immersion

• Positive and friendly communication culture

P2P.org is committed to providing equal opportunities. All applicants will be considered without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, veteran status, or disability.