Offer summary

Qualifications:

Bachelor's degree in Business Administration or related field., Proven experience in service quality management or a similar role., Strong analytical and problem-solving skills., Excellent communication and leadership abilities..

Key responsibilities:

Oversee the development and implementation of service quality standards.

Conduct regular assessments and audits to ensure compliance with quality metrics.

Collaborate with cross-functional teams to enhance customer satisfaction.

Prepare and present reports on service quality performance to senior management.

At the NSW Department of Education, our goal is to be Australia's best education system and one of the finest in the world. We prepare young people for rewarding lives as engaged citizens in a complex and dynamic society. With nearly 100,000 employees working in schools and offices throughout the state, we can offer you a varied and rewarding career in your chosen field. Working with us gives you access to: - flexible working conditions - attractive salaries - generous holidays - opportunities for advancement - a culture of professional support By supporting every one of our employees to meet their personal goals at work, we can best meet NSW's goals for quality public education. Follow us on Twitter: @NSWEducation

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