Offer summary

Qualifications:

Excellent English written and verbal communication skills, Experience in Back Office operations and CRM systems, Proficiency in Excel, Google Sheets, and other Microsoft Office tools, Relevant academic degree and experience in statistical analysis are advantages..

Key responsibilities:

Provide effective customer support and troubleshoot product issues

Process clients' bank transfers and monitor transactions for compliance

Maintain communication with internal departments and clients while keeping accurate records

Identify improvements to operational processes and work efficiently under pressure.

Job description

Description

eToro is the trading and investing platform that empowers users to invest, share and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge. We have over 38 million registered users from 100 countries and our platform is available in 20 languages. We are a fast growing business with over 1,500 employees across 13 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.

We are constantly growing and are excited to share that we are looking for a CS - Operations Specialist to join our team!

What will you be doing?

Have an intimate knowledge of the product features and the ability to effectively help customers and troubleshoot problems and provide solutions
Processing of clients bank transfers
Conduct transaction monitoring to ensure compliance and accuracy
Monitoring clients deposits and handling any issues
Working in accordance to internal policies, procedures, and regulatory requirements
Identify and suggest improvements to operational processes
Maintain clear and effective communication with internal departments and clients
Keep accurate records of all transactions and related tasks
Work efficiently under pressure in a fast-paced environment
Meet tight deadlines and achieve set targets

Requirements

Excellent English written and verbal communication skills
Passion for delivering exceptional customer service
Experience in Back Office operations and CRM systems
Proficiency in Excel, Google Sheets, and other Microsoft Office tools
Ability to work under pressure in a fast-paced environment and meet tight deadlines
Strong professionalism, organizational, and analytical skills
Self-motivated and eager to learn independently
Experience in handling wires/payments (Credit Cards, PayPal, Online Wires, Wallets) – Advantage
Relevant academic degree – Advantage
Experience in statistical analysis – Advantage

Required profile