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Senior Technical Consultant, ServiceNow

Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

7+ years of hands-on experience with ServiceNow platform., Strong expertise in ITSM, Service Portal, Integrations, and ITOM modules., Excellent communication skills for articulating technical concepts to diverse audiences., ServiceNow Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist preferred..

Key responsibilities:

  • Understand client requirements and translate them into user stories for the development team.
  • Customize and configure ServiceNow applications including ITSM and ITOM modules.
  • Conduct workshops and demos for stakeholders and collaborate with internal teams.
  • Lead the delivery of scalable ServiceNow solutions and participate in client meetings to capture needs.

AHEAD logo
AHEAD Large https://www.AHEAD.com/
1001 - 5000 Employees
See all jobs

Job description

We are seeking a highly skilled and experienced Senior Technical Consultant – ServiceNow to join our team. The ideal candidate will have at least 7 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ITOM modules such as Discovery, CMDB, and Hardware Asset Management (HAM).


Roles and Responsibilities
  • Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team
  • Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).
  • Conduct workshops and demos for stakeholders and end users.
  • Collaborate with internal teams and clients to ensure high-quality delivery.
  • Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions.
  • Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities.
  • Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations.
  • Perform ongoing Discovery and CMDB maintenance
  • Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.
  • Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed.
  • Comfortable working in Agile environments with active sprint participation and backlog grooming.

    • Qualifications
  • 7+ years of experience working with ServiceNow, including hands-on development and implementation.
  • Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM.
  • Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences.
  • Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements.
  • ServiceNow Certified System Administrator ,Certified Application Developeror Certified Implementation Specialist certifications preferred.
  • Experience with additional ServiceNow modules like  HRSD, or GRC.
    •

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Service DevelopmentServiceNowRocksDBAgile Software DevelopmentHardware Asset ManagementGroup PolicyCalculusBusiness LawSoap NotegRPC

    Other Skills

    • Mentorship
    • Collaboration
    • Communication
    Are you interested?

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