Customer Success Manager: Fitness Software at AURIC

About the Role

We're are one of the fastest growing fitness management software companies and are looking for a proactive, tech-savvy Customer Success Agent to guide gym owners and fitness professionals through a seamless transition to our fitness management software. You’ll own the data migration process, provide hands-on training, and deliver top-tier support that helps clients streamline operations, boost member engagement, and grow their business. You will be a master of our software and will give best practice recommendations to our fast growing client list!

Key Responsibilities

• Manage the data migration process from legacy gym software platforms (members, billing, classes, etc.) into our system, ensuring accuracy and completeness.
• Host onboarding sessions to walk gym staff through setup, scheduling, billing, access control, and reporting features.
• Deliver personalized training via Zoom or Google Meets, adapting content to the fitness business’s size, structure, and goals.
• Provide responsive and friendly technical support through email, chat, or video screen share.
• Monitor client progress during onboarding and proactively address pain points to reduce churn and increase satisfaction.
• Document common customer questions and help build out knowledge base articles, guides, and video tutorials.
• Collaborate with the product team by sharing feature requests and insights based on real-world gym owner feedback.

Qualifications

• 2+ years of experience in a Customer Success, Support, or Onboarding role at a SaaS company.
• Familiarity with fitness industry operations a plus (e.g., gyms, personal training, group classes, memberships).
• Experience with data migration and working with structured data (CSV, spreadsheets, or import tools).
• Excellent communication and interpersonal skills — able to build rapport with small business owners and trainers.
• Comfortable with remote tools (Zoom, Google Chat, HubSpot).
• Highly organized, self-motivated, and able to manage multiple customer projects simultaneously.

Bonus Points For

• Previous work with gym management software (e.g., Gymdesk, Mindbody, Zen Planner, Glofox).
• Understanding of membership billing, door access, and class scheduling software.
• Passion for fitness, wellness, or helping small businesses succeed.

As we continue to grow, we hope you will grow with us! Advancement opportunities and bonuses are a core part of our culture!