Offer summary

Qualifications:

High School diploma or equivalent required., Proven oral and written communication skills are essential., Familiarity with personal computers, operating systems, and software is necessary., Demonstrated problem-solving skills and the ability to work independently are preferred..

Key responsibilities:

Provide first-level technical assistance for consumers regarding high-speed internet services.

Troubleshoot and resolve technical problems in a fast-paced, customer-facing environment.

Manage a trouble ticket system for user issues and ensure timely resolution of customer inquiries.

Maintain a positive attitude and deliver exceptional customer service at all times.

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Must be physically present in: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.

Provide front line, first level, technical assistance for consumers

Supporting Client specific high speed internet services delivering an exceptional customer experience

Resolve technical problems, within a fast paced, customer facing environment

Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.

Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.

Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.

Demonstrate advanced product knowledge and he ability to solve customer issues.

Resolve customer issues on the first call as frequently as possible.

Open and manage trouble ticket system for user issues, Data Network, OS issues.

Be patient, courteous and friendly with customers at all times.

Demonstrate a positive attitude.

Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.

Adhere to all work schedule assignments.

Abide by and support management directives and adhere to all TP policies.

Auto req ID

444837BR

Minimum Education Required

High School/GED

Job_Category

Work From Home

Additional Qualifications/Responsibilities

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

What We’re Looking for

Over 18 years of age

What We Prefer

HS Diploma or equivalent

Comfort with desktop computer system

Proven oral & written communication skills

Familiarity with personal computers, operating systems, software, and computer terminology

Demonstrated problem solving skills

Ability to work independently and multi-task

Internet Requirements

Work from Home Requirements:

Minimum subscribed download rate equal or exceeds 25.0 Mbps

Minimum subscribed upload rate equal or exceeds 10.0 Mbps

ISP must have no packet loss and ping under 30ms

Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

Proof of internet details required

Clean and quiet workspace

Certificates/Security Clearances/Other

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits Of Working With TP Include

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!

City*

United States

State*

N/A

Job Code

Work_From_Home WFH

Affiliate Sponsor

Teleperformance

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