Gain peace of mind and reduce workload with a financial sensei in your corner. Ceterus provides clear financial insights, tech-enabled bookkeeping, and tax preparation so you can build a stronger future as a franchise or small business owner. As a growing business ourselves, we understand the dilemma small business owners face. Increasing demands on running the day-to-day operations, hiring and maintaining staff, and building the brand, in general, leave little to no room to put the level of focus on financials that your business deserves.When you work with us, we bring you:Experienced accountants with niche-level expertise in your industry that understand the ins and outs of your business so you don’t have to explain them. In other words, we take bookkeeping completely off of your plate from the beginning.Multi-layer security that ensures your information is protected. We want you to feel safe in making us part of the business you’ve passionately built from the ground up.Access to our web and mobile apps so you have all of the information you need to make critical business decisions at your fingertips. Because we know managing a business isn’t all done in front of a computer. The best part? We price according to your bookkeeping requirements, rather than the size of your business, allowing us to remain simultaneously affordable and worth the price. Reach out whenever you’re ready to relinquish the guilt of not putting enough time into your financials and work with a team as passionate about your business as you are.

Job description

Full Time - Remote

Charleston, SC

About Ceterus

We help franchise owners optimize their financial performance and reporting. We deliver timely and accurate monthly financial statements through our outsourced bookkeeping and accounting services providing insights to help owners meet their business objectives. As franchise accounting experts, we understand both the needs of small business owners as well as the requirements of franchise brands. Ceterus serves over 1,000 customers today across over 2,000 locations in well-known brands like Jimmy John’s, Jersey Mike’s, Orangetheory Fitness, Club Pilates, European Wax, and Massage Envy as well as emerging brands like Scooter’s Coffee, Crumbl Cookies, OHM Fitness and Contour Spa.

Role Overview

A Technical Support Analyst works directly with customers to answer questions and provide technical product support.

Responsibilities

Manage and respond to product support tickets within accepted SLAs
Troubleshoot challenging issues across multiple integrated applications
Collaborate with team members across multiple departments
Identify and document defects accurately and concisely
Author knowledge base articles and process documentation

Qualifications and Skills

Minimum of two years of professional experience in a technical support role
Excellent written and verbal communication skills
Thrives in a team oriented culture that embraces collaboration
Ability to independently plan and prioritize tasks
Possess a resilient and tenacious mindset and a positive outlook

Preferred Skills

Working knowledge of basic accounting principles
Expertise in Microsoft Excel a plus
Experience with QuickBooks Online
Experience using Zendesk for ticket management
Experience with additional tools including Asana, Salesforce, Jira and Confluence

Why Ceterus?

Join a passionate team that values innovation, collaboration, and personal growth.
Contribute to a cutting-edge accounting platform that empowers franchise business owners worldwide.
Work in a supportive environment that encourages continuous learning and skill development.
Enjoy flexible work arrangements, including remote work options.
Competitive compensation package and benefits.

Required profile