Offer summary

Qualifications:

3+ years of experience in IT support or help desk roles., Strong knowledge of hardware, software, and network systems., Experience with Active Directory for user account management., Ability to perform root cause analysis and implement solutions..

Key responsabilities:

Investigate and resolve escalated technical issues for users.

Configure and troubleshoot user accounts and permissions in Active Directory.

Monitor system performance and address stability risks proactively.

Collaborate with Level 3 support to tackle complex technical challenges.

Job description

Job Summary:

We are seeking a skilled Level 2 Help Desk Specialist to resolve escalated technical issues, troubleshoot complex system errors, and deliver advanced IT support to ensure seamless operations. The role involves managing user accounts, maintaining system documentation, and collaborating with cross-functional teams to implement technical solutions. This position is critical for minimizing downtime, enhancing user productivity, and maintaining robust IT infrastructure performance.

Job Responsibilities:

Investigate and resolve escalated technical issues related to hardware, software, and network systems
Configure and troubleshoot user accounts, permissions, and access controls in Active Directory
Perform root cause analysis for recurring system errors and implement permanent resolutions
Install, configure, and update enterprise software applications and operating systems
Monitor system performance metrics and proactively address potential stability risks
Maintain detailed documentation of technical procedures, resolutions, and system configurations
Collaborate with Level 3 support and infrastructure teams to resolve complex technical challenges
Provide guidance to Level 1 support staff through knowledge-sharing and incident escalation protocols
Conduct periodic system audits to ensure compliance with security policies and best practices

Requirements

Job Requirements:

Investigate and resolve escalated technical issues related to hardware, software, and network systems
Configure and troubleshoot user accounts, permissions, and access controls in Active Directory
Perform root cause analysis for recurring system errors and implement permanent resolutions
Install, configure, and update enterprise software applications and operating systems
Monitor system performance metrics and proactively address potential stability risks
Maintain detailed documentation of technical procedures, resolutions, and system configurations
Collaborate with Level 3 support and infrastructure teams to resolve complex technical challenges
Provide guidance to Level 1 support staff through knowledge-sharing and incident escalation protocols
Conduct periodic system audits to ensure compliance with security policies and best practices