Offer summary

Qualifications:

2+ years of experience in Customer Success or a similar customer-facing role, preferably in a SaaS environment., Professional fluency in Korean or Chinese, with strong verbal and written communication skills in English., Demonstrated success managing a portfolio of 70–200+ accounts, preferably in the localisation industry., Comfort with data analysis and familiarity with customer success tools and metrics..

Key responsabilities:

Own the onboarding process for new customers, ensuring a smooth transition and value realization.

Manage a portfolio of 50-200+ accounts, leveraging automation and data to provide personalized support.

Drive product adoption through customer education and act as a trusted technical advisor.

Collaborate cross-functionally with Sales, Marketing, Product, and Support to enhance the customer experience.

Job description

Who are we

At Lokalise, we make it easy and profitable for businesses to expand into new markets. Founded in 2017, our AI-powered translation and localization platform automates workflows, integrates with over 60 tools, and helps product teams launch multilingual products 10x faster and at 80% lower cost. Trusted by thousands of businesses across over 100 countries, Lokalise is empowering more than 25 million people worldwide to use diverse services in their native languages. Backed by a customer-loved support team, our platform seamlessly fits into your design and development processes, helping you scale effortlessly.

Location

While our company operates exclusively on a remote basis, you must reside and have the legal right to work in one of the following countries: Singapore or South Korea.

About

We are looking for a Customer Success Manager to reduce time-to-value for our customers, increase product adoption, and discover upsell opportunities. The Customer Success team is responsible for building relationships with and driving long-term value realization for Lokalise’s Enterprise/Pro TMS and Lokalise Messages customers.

You Will

Own the onboarding process for new customers, ensuring a smooth transition and value realisation within the first 1–3 months.
Manage a portfolio of 50-200+ accounts with a mixed enterprise and mid-market portfolio, leveraging automation and data to scale personalised support while maintaining high customer satisfaction.
Understand your customers’ organisations, localisation workflows, and business goals—positioning Lokalise as a strategic partner in achieving those outcomes.
Drive adoption through customer education, onboarding new teams, and showcasing new features, while acting as a trusted technical advisor.
Identify and mitigate churn risks proactively by analysing product usage data, while also uncovering and executing on upsell opportunities.
Collaborate cross-functionally with Sales, Marketing, Product, and Support to deliver a cohesive customer experience.
Develop and maintain customer success plans that align Lokalise’s capabilities with your customers’ localisation-related pain points and international growth ambitions.
Champion the voice of the customer internally, sharing feedback and trends to help shape product development and enhance the customer experience.

You Must Have

2+ years of experience in Customer Success or a similar customer-facing role, preferably in a SaaS environment.
Professional fluency in Korean or Chinese.
Demonstrated success managing a portfolio of 70–200+ accounts.
Prior experience in the localisation industry or working with localisation tools and workflows.
Strong verbal and written communication skills in English.
Ability to translate technical concepts into business value for diverse audiences.
Comfort with data analysis to inform customer strategies and prioritise actions.
Familiarity with customer success tools and metrics to manage retention and adoption at scale.
Proven ability to work independently while thriving in a collaborative, cross-functional team environment.

It’s a Plus If You Have

Experience with technical SaaS products and the ability to explain them clearly.
A background in sales with a strong record of growth and customer expansion.
Proficiency in data tools such as Metabase or similar BI platforms.
Strong organisational and prioritisation skills in a fast-paced, evolving environment.

Our Benefits

Competitive salary and employee stock options plan
Fully remote and flexible working hours
Co-working budget
Flexible vacation policy
Equipment budget to set up your home office
Learning & Development program
Health insurance
Wellness benefits
Great startup atmosphere, team spirit, and team events

We are committed to a culture of inclusion and equal opportunities. Therefore, we welcome applications from people of all gender identities, sexual orientations, personal expressions, relationship, marital, or civil partnership statuses, racial identities, national or ethnic origins, religious beliefs, ages, and disability statuses.

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