Offer summary

Qualifications:

Proven experience in customer success or account management roles., Strong communication and interpersonal skills to build relationships with clients., Ability to analyze customer needs and provide strategic guidance., Familiarity with virtualized desktop and application environments is a plus..

Key responsabilities:

Manage post-sales customer relationships within assigned accounts.

Drive customer adoption and retention by understanding their goals and challenges.

Conduct customer health checks and monitor utilization trends to identify at-risk customers.

Lead onboarding processes and ensure successful product adoption, providing regular updates to clients.

Job description

Welcome to Login VSI, where innovation and growth converge. Login VSI's mission is to provide organizations with the solutions and insights needed to ensure a seamless and reliable digital workspace experience for their end-users. We aim to help businesses optimize the performance, scalability, and predictability of their virtualized desktop and application environments. Through our industry recognized platform, Login VSI empowers organizations to achieve the highest levels of user satisfaction and productivity in their virtualized environments.

Reporting to the VP, Customer Success, the primary role of the Customer Success Manager (CSM) is to own the post-sales customer relationships within a portfolio of assigned accounts within North America. The primary responsibilities include driving customer adoption, value attainment from our solutions, retention of existing customers, and feedback to internal stakeholders. We are seeking a customer driven, personable, and self-motivated candidate who will work closely with customers to understand their goals, offer strategic guidance, and drive long-term satisfaction and retention.

Key requirements:

Oversee customer engagement and outcomes for customers in your portfolio, understanding each customer's needs and challenge

Develop a trusted advisor role with our customer end-users and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value

Partner with internal Login VSI team members to align account activities with the customer's goals to drive adoption

Monitor utilization trends to identify at-risk customers and work with internal and external stakeholders to develop a plan to re-engage and drive value

Conduct periodic customer health checks

Lead a multifunctional team of internal support and customer resources during onboarding to ensure successful product adoption with new customers and deliver fast time to value. Provide regular project status updates to both internal teams and clients, ensuring transparency and managing expectations.

Define and manage customer project scope, timelines, and expectations, ensuring all milestones and deliverables are clearly documented. Identify and mitigate potential risks during the course of customer projects, taking proactive steps to avoid delays or complications.