Account Manager / CSM

We are looking for an Account Manager / Customer Success Manager type of role to join our team!

This role is only for US based candidates.

This role is internally named a Tribe Lead. The Tribe Lead is a key role responsible for aligning customer needs with company operations and strategies. Based on his/her skills in Account Management / Customer Success, this position involves understanding customers, communicating company values, and driving operational excellence, which will drive account growth and ensure customer satisfaction.

WHAT YOU´LL DO:

Customer Insight and Relationship Management:

• Gather and analyze customer and market information to enhance strategies.

• Serve as the main contact for your assigned customers, understanding their needs and expectations.

Strategic Communication:

• Convey the companies value to customers and the market.

• Turn customer feedback into actionable strategies.

Operational Excellence:

• Ensure customer insights are integrated into operational processes.

• Work with internal teams to streamline and align operations.

Sales Support and Business Development:

• Support pre-sales and sales activities with insights and customer success stories.

• Develop strategies to drive business growth and acquire new customers.

Customizing Customer Journeys:

• Personalize customer interactions to improve satisfaction and loyalty.

• Use empathy to enhance the customer experience.

SKILLS / QUALIFICATIONS:

• Previous experience as Account Manager or Customer Success Manager in tech services companies is a must.
• Ability to ask insightful questions and understand customer motivations.
• Strong communication capabilities 
• Empathy: skill in relating to customers and personalizing their experience.
• Ability to work effectively in deep collaboration with various internal teams and stakeholders.
• Adaptability to adjust to market changes and customer preferences.
• Problem Solving: skilled in turning customer feedback into actionable strategies.

Bonus points

Experience in the travel or FinTech industries
Experience in DevOps, AWS technologies, QA methodologies, and Cloud
Operations
Experience using Jira for project management

WHAT WE OFFER:

1. Competitive salary package.
2. A high level of responsibility from day one and opportunities for professional development.
3. Entrepreneurial environment fostering creativity and innovation.
4. Dynamic remote work culture with the flexibility to work from anywhere.
5. Collaboration with a talented global team, providing opportunities for continuous learning and growth.
6. Be part of a company growing exponentially.