Key DSO Dental Account Manager

This role is vital to ensuring the growth and maintenance of Guardian’s network through developing partnerships and providing outstanding service to Dental Support Organization (DSO) partners. As a Key DSO Dental Account Manager, Dental Support Organizations, you will be responsible for growing the network through the identification and recruitment of new national, regional, and mid-sized DSOs. Based on territory, this recruitment may include partnership with regional Sr. Dental Network Recruiter peers. You will apply a complete knowledge of all Guardian products, services, and policies to determine ability for expansion with existing DSOs and negotiate and manage contracts and financial reimbursement rates. You will also perform account management activities in coordination with your regionally assigned Sr. Dental Network Support Associates and other internal partners to retain relationships. This includes ensuring regulatory compliance, resolving advanced issues, conducting training, assisting with re-credentialing activities, and reviewing with the group any identified outlier utilization patterns.

You are

An experienced dental network recruiter/salesperson with familiarity in working with large group practices and a service approach. A strong verbal and written communicator that can speak to and influence executive-level decision makers about the value of network participation and overcome objections. An individual who excels at addressing challenges promptly, managing time efficiently, and negotiating effectively. Knowledgeable about dental benefits, including both PPO and DHMO products.

You have

• 5+ years of experience in dental network recruitment or direct sales
• 5+ years of experience in a managed care environment dealing with dental providers (DSO experience preferred)
• College degree preferred or equivalent related work experience
• Computer skills and extensive skill with MS applications such as Word, Excel, and Outlook. Salesforce experience preferred
• The ability to travel occasionally based on business need

You will

• Improve the Guardian network through DSO recruitment and partnerships to increase gross adds, competitive rank, effective discount, and overall value that Guardian can bring to planholders and members
• Apply an understanding of the growing complexity of network recruitment given the breadth of product options and changing landscape of the industry related to network leasing, growth of DSOs, and post-COVID impacts to build a strategic approach to recruitment and negotiations
• Apply knowledge of all the organization’s products, services, and policies to negotiate and manage contracts and financial reimbursement rates with DSOs
• Make presentations to senior-level management of DSOs
• Identify and report to leadership team on market challenges in the growth and retention of the network and assist in the creation of processes to overcome those challenges
• Develop and lead action plans and processes to enhance the DSO onboarding and relationship experience, increase satisfaction, and build efficiencies
• Act as the main point of contact for all assigned DSOs. Respond to provider inquiries, concerns, complaints, appeals and grievances within assigned timeframes. Collaborate across teams to resolve issues on behalf of your assigned DSOs while providing constant communication with both internal and external teams
• Ensure accurate and up-to-date information on all affiliated providers and locations for assigned DSOs to ensure network growth and directory accuracy targets and requirements are achieved
• Assist in any related processes or ad-hoc projects, including but not limited to special recruitment projects, delegated credentialing, re-credentialing, directory accuracy regulatory compliance, and auditing/quality review activities

Location and Travel
This is a flexible, remote position with preference given to candidates within commuting proximity to a Guardian office with occasional travel.

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.