Enterprise Training Manager

People are a company's greatest resource, which is why caring for employees and keeping them healthy is so important. Proactive MD offers a comprehensive health management solution that extends well beyond the clinic walls. Access to on-site physicians, full direct primary care services, and excellent client support are the hallmarks of our program. By engaging a workforce and offering them a personal relationship with a primary care physician, we can deliver measurably better outcomes, making people happier, healthier, and more productive while significantly lowering overall medical costs for employers. We put employees' health first because amazing care yields amazing results. We are the next generation of workplace health centers. 

JOB SUMMARY 
The Enterprise Training Manager will support the design, implementation, administration and evaluation of PMD training programs to improve employee skills, knowledge, and overall performance. This role will work cross-departmentally within Proactive MD to create a wholistic training program. The Enterprise Training Manager helps support an environment of continuous learning and development within Proactive MD by identifying training needs, creating curriculums, and facilitating training sessions to align with organizational goals. Specific areas of focus include but are not limited to Athena, PMD Business Model, Service Recovery, Population Health, Clinical processes and workflows, Resources, and PMD Roles and Responsibilities. 

RESPONSIBILITIES 
Primary areas of performance responsibility include but are not limited to the below: 

• Needs assessment: Conducting analysis to identify specific training requirements within the organization through surveys, interviews, and consultations with managers.  

• Curriculum development: Designing training programs, including course content, learning objectives, and delivery methods, based on identified needs.  

• Training delivery: Facilitating training sessions, either in-person or online, using various teaching methods like presentations, workshops, and simulations.  

• Evaluation: Assessing the effectiveness of training programs through post-training assessments, feedback surveys, and monitoring performance metrics.  

• Material creation: Developing training materials like manuals, presentations, e-learning modules, and job aids.  

• Staying updated: Keeping up to date with the latest training trends, technologies, and instructional design methodologies.  

• Programming: Understand each value lane and how their work supports the Patient experience and organizational goals and build content and program on this foundation 

• Subject Matter Expert: Expert in key systems (including EMR) and processes   

• Collaboration: Works independently, cross-functionally, and cross departmentally to ensure the training program connects clinical policies with both best practices of key non-clinical departments (marketing, finance, data, operations) and PMD’s concierge level employer-based business model 

REQUIREMENTS 

• Bachelor’s degree in healthcare related field 

• 3+ years of experience working as a trainer in a healthcare setting  

• Strong communication and presentation skills 

• Instructional design expertise 

• Ability to assess training needs 

• Facilitation skills 

• Project management skills 

• Knowledge of adult learning principles 

• Proficiency in technology for online training platforms 

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS 
This job primarily operates in a professional office environment. The following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job: 

• While performing the duties of this job, the employee is regularly required to talk, see, and hear. 

• Prolonged periods of sitting at a desk and extended use of a computer and phone are required.    

• The employee frequently is required to stand, walk, use hands, reach with hands and arms, and occasionally lift office products.  

• Additionally, the employee will need to be able to lift/move/store individual 20-pound boxes and items such as office and medical supplies and equipment.  

POSITION TYPE & EXPECTED HOURS OF WORK 
This role will be expected to work a minimum of 40 hours/week as directed. Typical workdays are Monday through Friday, 8:00am to 5:00pm. This role is considered an exempt position. Evening and weekend work are infrequent but may occasionally be required as business needs dictate. 

TRAVEL 
Domestic travel may be required and should be expected up to 30% of the position’s overall responsibilities. 

OTHER DUTIES 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.