SMB Account Manager

Who We Are:

CompTIA is a leading voice and advocate for the $5 trillion global information technology ecosystem; and the estimated 75 million industry and tech professionals who design, implement, manage, and safeguard the technology that powers the world’s economy.

Through education, training, certifications, philanthropy and market research, CompTIA promotes industry growth; the development of a highly skilled workforce and a commitment to creating an environment where innovation happens, and the opportunities and benefits made possible through technology are available to all.

Summary:

The Small to Medium Business (SMB) Account Manager is responsible for small to medium sales transactions from CompTIA’s top North America vertical markets, aka sales channels, such as: Secondary Education, Post-Secondary Education, Enterprise, Federal Government, State and Local Government, and Delivery Partners.

Essential Duties and Responsibilities:

• Lead discovery, present, negotiate and close opportunities as defined in sales playbook
• Prospect, develop, and close leads to meet or exceed revenue targets on a monthly, quarterly and annual basis
• Actively maintain and nurture client relationships to encourage repeat business and referrals
• Timely follow up on Sales Qualified Leads as defined through the sales process
• Participate in sales training and professional development opportunities
• Assist with preparation of weekly sales forecast and pipeline development
• Develop understanding of industry trends, market activities, and competitors
• Coordinate with other departments to ensure seamless execution of client fulfillment and customer service
• Maintain data capture within CRM for alignment of key performance metrics

Key Performance Metrics:

• Attainment of monthly, quarterly and annual sales revenue
• Meet weekly sales metrics for outbound engagement cadence, client meetings and sales quotes
• Conversion rate of SQLs into closed sales
• Quarter-over-quarter increase in net new customer sales

Skills and Qualifications:

• Strong verbal and written communication skills
• Proficient in Microsoft Dynamics CRM or equivalent
• Proficient in Microsoft 365 (Office) Word, Excel, PowerPoint, Outlook, and OneDrive
• Works effectively within a team, balancing individual responsibilities with the needs and goals of the wider team and company
• Ability to adapt to changing market conditions
• Demonstrated ability to work, communicate, and collaborate effectively with individuals and teams at all internal and external levels
• Effective problem-solver
• Excellent negotiation, networking, and prospecting skills
• Attention to detail and accuracy in all work
• Proven track record of meeting or exceeding sales targets
• Professional proficiency in spoken and written English

Education and/or Experience:

• Bachelor's degree preferred but not required for the role
• 2+ years of direct experience in related field

Why Join Us:

We're a team of driven, creative problem-solvers who are passionate about empowering people to realize their full potential. We foster a collaborative and inclusive culture where ideas are welcomed, growth is encouraged, and success is celebrated. We're not just looking for employees, we're looking for partners who share our vision and are eager to contribute to our purpose. If you're ready to unlock your potential and reach new heights, join us today.

Our team works hard and we recognize the importance of taking care of our own. We offer our employees a comprehensive suite of benefit offerings including:

• Health, Dental, and Vision Insurance & FSA/HSA Plans
• Unlimited PTO & 15 Paid Holidays
• Performance bonus up to 10% of base salary
• Flexible Schedules & Summer Hours
• 12 weeks of Paid Parental Leave
• Sponsored Costco or Sam’s Membership
• 401K Retirement Plan with 6% company match
• Spot Bonuses for going above & beyond
• Student Loan Repayment
• Expected salary based on experience and qualifications - $85,000 – $90,000 (note, this is not a commissionable role)

We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.