Offer summary

Qualifications:

High school diploma or equivalent experience required., Minimum 2 years' experience in desk or customer service roles., At least 1 year of experience in payables deliverables is necessary., Experience with PeopleSoft is preferred..

Key responsibilities:

Perform T&E audits and handle inbound and outbound calls related to Travel & Expense.

Process vendor invoices within agreed SLA or before the due date.

Resolve process-related queries and escalate issues as needed.

Record data related to production statistics and contribute to knowledge updates.

Job description

Job Summary

Performing T&E audits and handling inbound and outbound calls related to Travel & Expense (T&E). Processing vendor invoices within agreed SLA or before the due date, managing and processing multi-line invoices, rectifying errors in the vendor master, and interacting with Business Units/vendors to resolve simple exceptions.

Responsibilities

Ensure process guidelines are followed and met as documented
Achieve process SLAs metrics productivity and quality targets within the established timelines
Raise process related issues on time with process lead and team lead
Resolve process related queries expedite on data requests and escalate for resolutions
Adhere to shift handover process
Adhere to security practices set by organization Implement
Implement small process improvement projects
Record data relating to production statistics end-user related notes etc as appropriate
Contribute towards creation of knowledge updates & stay updated with process knowledge / changes
Ensure updation of SOP
Provide updates and submit reports related to own area of work

Minimum Requirements

Highschool diploma and/or equivalent experience
Minimum 2 years' experience in desk or customer service roles
Minimum 1 year experience in payables deliverables

Preferred Requirements

Experience with PeopleSoft

Salary And Other Compensation

The annual salary for this position is between $18.00 - $20.00 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting.

Cognizant reserves the right to modify this information at any time, subject to applicable law.

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