Tech Support Assistant

Join Us in Building a Future of Wealth Generation for Everyone

Position: Tech Support Assistant

Are you passionate about technology, highly organized, and eager to grow into a technical role? Do you dream of starting your career with a mission-driven team that's redefining financial freedom and wealth generation for everyone? If so, we want you on our team!

At Zignaly and ZIGChain, we're building the future of decentralized finance, creating pathways for everyone to access wealth opportunities. This is your chance to begin your journey in tech, make an impact, and grow your career within a dynamic and innovative environment.

What You’ll Do:

• Provide top-notch technical customer support to our community.

• Execute structured technical tasks assigned by the development or support team.

• Demonstrate strong organizational skills through hands-on challenges and projects.

• Communicate clearly and proactively with internal teams.

• Assist in QA (Quality Assurance), SOP (Standard Operating Procedure) drafting, and other technical organization initiatives.

• Evolve into supporting more complex technical tasks as your skills grow.

What We’re Looking For:

Must-Haves:

• Completion of at least one course in data, Python, or a related field.

• Exceptional organizational skills with the ability to track and manage multiple tasks

• Comfortable working with technical language and tools.

• Excellent written communication skills.

• Ability to independently prioritize, synthesize, and clarify tasks.

Cool-to-Haves:

• Previous experience in customer support, technical assistance, or QA.

• Familiarity with drafting SOPs, organizational systems, and process improvement.

• Curiosity and the drive to grow into more advanced technical or operational roles.

• Experience with tools like Notion, Asana, or similar platforms.

Why Join Us?

• Impact – Play a key role in helping us deliver exceptional service and empower users through decentralized finance.

• Innovation – Work in a fast-paced environment where creativity and initiative are celebrated.

• Ownership – Build your skills and career path in an organization that encourages growth from within.

• Growth – We’re committed to investing in your learning and giving you the tools to thrive and evolve into larger roles.

Our Core Values:

At Zignaly, we don’t just build technology; we also build a team culture that thrives on Trust, Excellence, Accountability, and Mastermind. These aren’t just buzzwords; they’re the TEAM DNA that powers everything we do.

• We Foster Trust: We prioritize transparency, respect, and collaboration.

• We Pursue Excellence: We’re always learning, improving, and pushing boundaries.

• We Own Accountability: We take responsibility and deliver results.

• We Cultivate a Mastermind: We align, focus, and celebrate together.

These values are the foundation of how we hire, inspire, and grow. They guide our journey to make a real difference—and we’re inviting you to be part of it.

Our Hiring Process:

We believe in a transparent and efficient hiring process that respects your time and ensures the best fit for both you and our team. Here’s what you can expect:

• Application Review – Our Operations team will review your application and assess your fit based on your background and alignment with the role requirements.

• Operations Interview – A first conversation led by our Operations team, focusing on core values, communication skills, professionalism, and cultural fit.

• PrinciplesYou Test – Completion of the PrinciplesYou psychometric assessment to provide insights into personality traits, decision-making styles, and team fit.

• Technical/Role-Specific Interview – A second interview with your future Team Leader and, if applicable, other team members. We’ll explore your technical skills, problem-solving abilities, and growth potential.

• Practical Challenge – For some roles, we’ll ask you to complete a short practical task related to the position, helping us understand your approach to real-world work.

• Feedback & Decision – After all interviews, we consolidate feedback, align internally, and make a final decision quickly.

• Offer & Onboarding – If you’re selected, we’ll extend an offer and guide you through a smooth onboarding process.

Throughout the process, we’ll prioritize clear communication and respect your time. Whether or not you join us, we aim to make your experience with Zignaly positive and professional.