Support Specialist L2

Role: Support Specialist L2

Location : India

About Lingaro:

Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data.

Since 2008, Lingaro has been recognized by clients and global research and advisory firms for innovation, technology excellence, and the consistent delivery of highest-quality data services. Our commitment to data excellence has created an environment that attracts the brightest global data talent to our team.

Role Description:

A Support Specialist (L2) is a more experienced technical support role that provides advanced technical support to end-users. They are responsible for handling more complex technical issues that cannot be resolved by the L1 team and required in-depth ticket investigation and analysis. The role requires strong technical knowledge, problem-solving skills, and business and technical understanding.

Website:

https://lingarogroup.com/

Duties Description:

Incident and Request Management, Problem Management, Change Management, Configuration, and Access Management

End-to-End Support.

SIP Development.

Monitoring Pipelines.

Checking the correctness of data downloading, etc.

Troubleshooting user-raised issues as consulted or escalated.

May be assigned tasks to participate in development or deployment of new features or enhancements to production.

Needs concentration on back-end technologies since tasks are heavy on both monitoring and investigating issues.

Direct contact with clients to gather requirements, present recommendations, and deliverables.

Requirements:

1. Good command of English – both spoken and written skills on at least B2 level.
2. Must Have Skills: SQL, PowerBI, Azure Stack ( Databricks)
3. Nice to have: Pyspark, Kubernetes, Ops background
4. Should be open to work in shifts (ASIA, NALA or EMEA)
5. Willing to work on holidays and on a weekend rotating basis, as necessary.

If you believe you are a good fit for the position, please apply on the link given below.

Application Link