Offer summary

Qualifications:

Fluency in Spanish at least C1 level., Excellent communication skills and ability to explain technical concepts clearly., Experience in technical support or service desk roles is advantageous., Educational background in a technical or related field is preferred..

Key responsibilities:

Advising customers, partners, and installers on security system compatibility and installation.

Providing technical support via phone, email, and chat channels.

Ensuring prompt resolution of customer inquiries and maintaining high service quality.

Supporting remote work schedule aligned with Brazilian or Mexican time zones.

Job description

Leading manufacturer of car security systems that is actively expanding in the international market. We are looking for technical support specialists with excellent foreign language skills to work remotely to help our customers, partners and installers configure and integrate our security systems.

Responsibilities:

Advising installers, partners, and customers on the compatibility security systems with cars, their installation, and configuration.
Providing technical support through various communication channels (phone, email, chat).
Ensuring a high level of service and prompt resolution of customer requests.

Requirements:
Fluency in Spanish (at least C1 level).
Excellent communication skills and ability to explain technical aspects in a clear manner.
Experience in technical support / service desk or related field will be an advantage.

Working conditions:
Shift work: 08:00-16:00 or 15:00-22:00 - five-day work week.
Work schedule in accordance with the Brazilian or Mexican time zone, depending on the language proficiency.
Competitive salary in accordance with market standards and the candidate's experience.

Required profile