Account Executive

The Account Executive is responsible for maintaining effective communication

with property owners and company stakeholders to ensure the highest level of

satisfaction. They will proactively engage with clients, establish strong

relationships, and identify opportunities for improvement. The ideal candidate

will have a strong understanding of financial reports, an ability to delegate

tasks effectively, and excellent communication skills.

Key Responsibilities:

-Be an owner advocate.

-Building relationships with property owners, through active communications

regarding their investment performance, regulatory, policy, and operational

changes.

-Developing systems and processes to enhance department efficiency,

productivity and champion owner satisfaction.

-Actively collaborating with Onboarding Experience Specialist to champion the

onboarding journey of each newly acquired property to ensure successful and

timely launch.

-Collaborate with other departments to address owner requests and achieve

the highest level of satisfaction.

-Proactively reach out to clients to understand their goals and establish how our

company can meet them.

-Cultivate trust and personal connections with clients to further understand

their needs and identify opportunities.

-Continuously optimize department processes to increase efficiency.

-Understand and address concerns in monthly profit and loss reports during

1-on-1 meetings with property owners.

-Delegate tasks and assignments effectively to direct reports and conduct

frequent 1-on-1 meetings for guidance and development.

-Manage and develop performance of direct reports.

-Actively communicate with internal team members and cultivate resources to

support owner success.

-Respond to communications from current and prospective clients to develop

strong, personal rapport and resolve concerns.

-Manage client-related tasks in our project management tool, ensuring timely

progress and prioritization of pending tasks.