Bilingual Customer Support Specialist – Maltese

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Fluency in Maltese and English is required., A high school diploma or above is necessary., Strong communication and problem-solving skills are essential., Experience in customer service roles is preferred..

Key responsabilities:

  • Provide high-quality customer support via chat, voice, or email.
  • Handle inquiries related to product issues, logistics, and general concerns.
  • Log customer feedback and relay insights to the internal team.
  • Identify and escalate high-risk or sensitive cases quickly.

appen logo
appen Information Technology & Services Scaleup http://appen.com
501 - 1000 Employees
See all jobs

Job description

Join Our Global Customer Support Team!

We're looking for dedicated and enthusiastic individuals to join our customer service team in Valletta (Malta). If you're fluent in Maltese and have a good command of English, we want to hear from you!


What You'll Do:
• Provide high-quality customer support via chat, voice, or email (ticketing)
• Handle inquiries related to product issues, logistics, and general concerns
• Respond to customer queries promptly to enhance service efficiency and user experience
• Log customer feedback professionally and relay relevant insights to the internal team
• Maintain a patient, professional, and friendly tone to reduce complaints and boost satisfaction
• Identify and escalate high-risk or sensitive cases quickly and accurately


Position Details:
• Location: Valletta (Malta)
• Work Schedule: Full-time, 8-hour shifts (continuous schedule – not part-time)
• Education: High school diploma or above
• Preferred: Experience in customer service roles


Requirements:
• Fluency in Maltese and English
• Strong communication and problem-solving skills
• Ability to learn business processes quickly
• High attention to detail and a proactive mindset




Ready to provide excellent service and grow your career? Apply now and be part of an international team dedicated to customer success!

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
MalteseEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Customer Service
  • Problem Solving
  • Customer Service
  • Open Mindset
  • Detail Oriented
  • Communication

Customer Service / Support Representative Related jobs