Account Manager, Inside Sales

Your Role At A Glance

The Inside Sales Account Manager will drive revenue growth, expand subscription sales, and boost Annual Recurring Revenue (ARR) while enhancing customer retention. This key role positions Mastercam as a premier solution provider by delivering exceptional customer service and executing strategic sales initiatives.

The Inside Sales Account Manager will focus on managing the sales process from prospecting to close, ensuring effective use of CRM tools, and contributing to a culture of high performance and innovation. This position collaborates closely with internal teams to align local efforts with overall business strategies, leveraging data-driven insights to exceed sales goals.

How You’ll Drive Success

Sales Execution And Strategy

• Manage the full sales cycle, including prospecting, qualifying, presenting, negotiating, and closing deals.
• Leverage CRM tools (e.g., Salesforce) for pipeline management, opportunity tracking, and accurate forecasting.
• Consistently meet or exceed individual sales quotas and key performance metrics.
• Apply best practices to shorten sales cycles, improve win rates, and focus on high-potential opportunities.
• Utilize AI tools to enhance productivity, identify market trends, and create competitive strategies.

APR Growth And Customer Retention

• Drive ARR growth by increasing subscription sales and renewals of maintenance agreements.
• Implement strategies to ensure high customer retention and renewal rates.
• Collaborate with marketing teams to support campaigns aimed at expanding customer engagement and loyalty.
• Identify and address customer challenges proactively to secure long-term relationships.

Customer Engagement

• Serve as the primary point of contact for assigned accounts, building trust and fostering strong relationships.
• Deliver value-driven solutions that align with customer needs and business goals.
• Collaborate with cross-functional teams (marketing, customer success, technical support) to provide seamless customer experiences.
• Incorporate customer feedback to refine sales strategies and improve satisfaction.

Performance Monitoring And Reporting

• Track and report on key sales metrics, including revenue growth, retention rates, and pipeline health.
• Ensure accurate forecasting and adherence to sales processes using tools such as Salesforce.
• Identify areas for improvement and develop action plans to address performance gaps.

Market Awareness And Opportunity Development

• Stay informed about market trends, competitor activities, and customer needs.
• Identify new sales opportunities in emerging markets and underpenetrated segments.
• Leverage industry events, market research, and AI-driven tools to expand the company’s presence.

Collaboration And Cross-Functional Alignment

• Work with product, marketing, and support teams to integrate customer insights into product development and service improvements.
• Align efforts with regional or channel partners to maximize sales potential

The Talents We’re Seeking

Education And Experience

• Bachelor’s degree in business, marketing, or a related field, or equivalent professional experience.
• 3 – 5 years of inside sales experience, preferably in a subscription-based or SaaS environment.
• Proven success in driving revenue growth and improving customer retention.
• Experience with CRM tools such as Salesforce and sales enablement platforms.

Required Skills

• Proficiency with Microsoft 365 tools (Excel, Word, PowerPoint) for communication and reporting.
• Familiarity with collaboration tools like Teams or Asana.
• Experience with BI tools (Tableau, PowerBI) and AI-enabled sales tools for insights and decision-making. 

Preferred Skills

• Strong communication and negotiation skills.
• Results-driven with a customer-centric mindset.
• Exceptional organizational and time-management abilities.
• Adaptability in a dynamic, fast-paced environment.

Who We Are

At Mastercam, we are Shaping the Future of Manufacturing®. As the leading provider of advanced digital manufacturing solutions, we empower manufacturers to maximize productivity, streamline operations, and drive transformation. Supported by a global network of Channel Partners and a vibrant developer community, Mastercam sets the benchmark for excellence in manufacturing technologies.

As part of Sandvik Manufacturing Solutions (SMF) and the broader Sandvik Group, Mastercam is at the forefront of digital transformation. Our team of over 350 professionals and 400 Channel Partners is committed to delivering exceptional service and expertise to our diverse international clientele. We focus on pioneering innovative technology and delivering unmatched solutions to help our customers achieve exceptional precision and productivity.

With 40 years of industry leadership, Mastercam is dedicated to advancing CAD/CAM technology and driving transformation in the manufacturing sector. We continuously adapt to meet our customers' evolving needs with high-quality products and services that address the rigorous demands of the industry.

Our core values drive everything we do:

• Customer-focused: We are agile and make decisions close to our customers to ensure their needs are met promptly and effectively.
• Innovation: As technology leaders, we thrive on innovation to stay at the cutting edge of digital manufacturing solutions.
• Fair Play: We are committed to ethical practices, compliance, and promoting health, safety, and sustainability.
• Passion to Win: We establish market leadership through empowered teams, strong performance management, and a commitment to continuous improvement.

At Mastercam, we prioritize innovation, collaboration, and professional growth. Join our forward-thinking team and help us shape the future together. Discover more about our mission and values at www.mastercam.com, connect with us on LinkedIn, and join the conversation using #mastercam. Ready to make an impact? Apply now and be part of driving transformation in manufacturing.

Mastercam is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, alienage or citizenship status, sex, sexual orientation, gender identity or expression, transgendered status, partnership status, caregiver status, age, ancestry, physical, intellectual, learning or mental disability, pregnancy, childbirth or related condition, genetic information, medical condition including medical characteristics, marital or civil union status, familial status, veteran or military status , use of tobacco or other lawful products off premises and during non-working hours, or any other classification protected by applicable local, state or federal laws.

EOE/M/F/Vet/Disabled are encouraged to apply.
We are an E-Verify Employer.