Offer summary

Qualifications:

4-5+ years of relevant experience at a startup or Salesforce consulting firm., Salesforce Admin experience is required, with certifications being a plus., Strong project management skills and experience in customer service, sales, or training., Detail-oriented, organized, and a thoughtful communicator with a track record of advancement..

Key responsabilities:

Lead pre-sales virtual meetings as a technical expert and demonstrate products.

Own post-sales relationships, including implementation, training, and achieving adoption metrics.

Collaborate with the product team to resolve customer issues and assist with product design.

Challenge customers to follow best practices and recommend changes to improve organizational processes.

Job description

This is a remote position.

This company is an AI platform that helps sales and marketing teams double their pipeline impact with the same team. Their AI agent (Gem-E) captures buying signals and your CRM data to identify who to target, when, and why, drafting highly personalized and impactful outreach that results in higher conversion.

They have generated $4 Billion in pipeline and over $950 Million in revenue for hundreds of start-ups and public companies. Companies like Mimecast, UserTesting, and SAP LeanIX see more than 15X ROI in closed won revenue.

They are looking for a Sales/Customer Success Engineer who enjoys being client-facing and is obsessed with driving successful implementations.

This role is an external-facing pre & post-Sale Engineering role that partners closely with our Sales and CS teams to lead valuable product demos, deliver successful implementations, align on and optimize strategic rollout plans, and ensure initial adoption has reached a stable state of high performance in the first ~60 days of the customer lifecycle.

Additionally, this role will partner with CSMs as a technical resource to ensure our customers are successfully using the tools and products we offer in order to deliver the most value to customers.

It’s an incredible opportunity for someone who is excited to take on a lot of ownership, loves technology as much as they love working with customers, wants to experience exponential personal growth, and works with talented, collaborative, and friendly people who love what they do.

Responsibilities

Join pre-sales virtual meetings as a technical expert to demonstrate our products, design solutions specific to our prospects’ tech stacks, and answer technical questions
Own post-sales relationship from kick-off, implementation calls/processes, training & enablement, and achieving adoption metrics
Identify new ways to optimize our prospect, customer, and employee experience based on your own observations, data discovery, and user research
Collaborate with the product team to resolve prospect and customer issues, collate and prioritize feedback, and assist with our roadmap and product design, especially as it relates to Salesforce and HubSpot.
Own the strategic rollout of the accounts and ensure that program tactics align with customer goals/objectives
Decrease time to value for the customers. Identify ways to streamline the onboarding process and create/hold customers accountable to timelines.
Own initial adoption metrics and ensure customers hit a stable state of usage & performance before handing off to a customer success account manager.
Openly challenge customers to follow the platform's best practices
Openly challenge the way that we do things and create change within the organization; make recommendations to marketing, sales, CS, and product leadership on our business processes and prioritization
Become re-engaged with active customers where appropriate for items like:

Implementing new signals
Customizing AI-generated messaging
Re-implementation of customers
Setting up AISDR functionality
Project planning with low adopters

Requirements

4-5+ years of relevant experience at a startup or Salesforce consulting firm.
Salesforce Admin experience is required (certifications are a plus).
You should be comfortable building Flows, working with integrations, and working on lead management and routing projects.
You are organized, detail-oriented, naturally curious, and a thoughtful communicator.
You’re an expert project manager, skilled at setting realistic timelines, and holding all parties accountable.
You have a track record of advancement and taking on increased responsibility.
You have some customer service, sales, or training experience.
You’re very comfortable working with executive teams.
You’re an expert at driving organizational change to encourage desired user behavior and engagement.