Offer summary

Qualifications:

High School Diploma or equivalent required., 1 year of office administration experience is required., 1 year of call/contact center experience preferred., Proficient with Google Suite and highly detail-oriented..

Key responsabilities:

Manage registration, scheduling, and rescheduling for patients.

Ensure accurate record management by obtaining and communicating relevant patient information.

Receive, screen, and coordinate telephone calls from healthcare providers.

Proactively make outbound calls and send emails to patient leads.

Job description

About Luna

Physical therapy is powerful—for developing strength, managing emerging conditions, or recovering from surgery. But it’s challenging for physical therapy to make a significant clinical impact because therapists and patients are worn out. Through technology and innovation, Luna makes it easier to give and receive care. Driving faster recoveries for lasting health in an industry long overdue for change, Luna is reimagining the physical therapy experience for all.

Join our amazing team and start your career with Luna as a Part- Time Onboarding Associate!

Are you ready to kick-start your career in a dynamic and rewarding role? Luna Physical Therapy is seeking a motivated and customer-oriented individual to join us as an Onboarding Associate.

As an Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments with our network of physical therapists. We are looking for someone part time who can work efficiently, demonstrate exceptional communication skills, and maintain a high level of professionalism to ensure outstanding customer service and patient satisfaction. Join Luna and be a part of our mission to deliver quality care and support to our patients.

Physical therapy, delivered.www.getluna.com

Key Responsibilities

Manage the registration, scheduling, and rescheduling processes for new and existing patients.

Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms.

Receive, screen, and coordinate telephone calls from healthcare providers.

Proactively make outbound calls and send emails to patient leads.

Requirements:

Office Admin experience, 1 year required

Demonstrates a high level of customer service and interpersonal communication skills

Call/Contact center or other high call volume experience, 1 year preferred

Proficient with Google Suite

Highly detail-oriented

Ability to multi-task in a fast-paced work environment

High School Diploma or equivalent

Must be able to work in the US without restriction

Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.

Please Note:

While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time.

We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process.

What we can offer you:

Part time hours - Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.

A fun collaborative and supportive work environment with a fast-growing, innovative company.

Realistic growth opportunities

Care Exceptionally * Incredibly Relentless * Be Impactful * 1% Better, Every Day

~ Forbes America's Best Startup Employers of 2024 #111 ~

~ Fast Company World's Most Innovative Companies of 2024 #13 in Healthcare ~

~ Exceptional Performance Designation from Medicare/CMS MIPS 2022, 2023 ~

~ Gold Indigo Design Award for mobile app design excellence 2020 ~

Required profile