Upstream - Account Manager

Upstream Account Manager Explainer - Watch Video

💻 Account Manager – Drive Expansion, Not Just Retention | $85K Base / $135K OTE
Remote (Australia Only)

If you’re the kind of person who’s more farmer than hunter—but still hits targets like a sniper—this might be your next big move.

Here’s the story:

A fast-growing tech partner noticed something interesting…
Their biggest growth isn’t coming from cold outbound or splashy new campaigns.
It’s coming from within. From happy customers using the platform more, bringing it into new teams, upgrading features, and expanding their footprint.

They need someone to take the reins—someone who sees the gold in an existing client list and knows how to unlock more of it.

That’s where you come in.

The Role

As an Account Manager, you’ll own a book of warm, engaged customers—users of one of the most recognisable SaaS platforms on the market. You’ll work across industries, identifying new use cases, expansion paths, and opportunities for growth.

Be the commercial point of contact for your accounts

Deepen relationships with current users and key stakeholders

Spot upsell and cross-sell opportunities and act on them

Partner with the Customer Success team to deliver value that drives renewals and upgrades

Track key metrics, reduce churn risk, and help clients fall deeper in love with the product

Report on performance and pipeline while building strategic account plans

This isn’t firefighting support. It’s proactive account growth.

What’s In It For You

$85,000 base + realistic OTE of $135,000

100% remote – Work from anywhere in Australia

Get access to modern sales training and structured enablement

Join a growing team that’s moving into its next growth chapter

Build relationships with real decision-makers—not run tickets or play admin

Be part of something expanding quickly and strategically

You’ll Be a Fit If You…

Have 2+ years of SaaS account management (or similar B2B experience)

Can drive account expansion while keeping churn low

Are consultative and commercial—equally comfortable solving problems and selling value

Know how to prioritise across a busy portfolio without dropping the ball

Have great written and verbal communication, with EQ to match

Bonus: You’ve worked with workflow platforms, CRMs, or even Monday.com itself

Who This Isn’t For:

You need constant oversight or a rigid structure to succeed

You see account management as customer service, not growth

You’re looking for fully in-office roles or based outside Australia

You don’t want to learn a platform inside and out

You want a brand name more than real impact

This role is perfect for someone who wants career growth without the grind.
If you want autonomy, flexibility, and meaningful client work—apply now. Or DM Cameron Morgan on LinkedIn to move faster.

This role is to be filled by Pointer, it is not for Pointer. The successful candidate will also receive 12 months of ongoing training and support, including advanced training programs and access to communities for professional growth - All of which is provided by Pointer in addition to internal programs.