Offer summary

Qualifications:

Minimum of 5 years of experience in account management within the federal market., Strong knowledge of federal missions and procurement processes, including FAR/DFARS and GSA Schedules., Proven track record managing accounts exceeding $10M in annual revenue., Excellent communication and presentation skills, with a proactive and results-driven approach..

Key responsabilities:

Oversee and grow large enterprise accounts by promoting Elevate ISR products and services.

Develop strategic business plans and customer-centric solutions to drive account growth.

Engage directly with customers to understand their mission needs and deliver tailored value propositions.

Collaborate with internal teams to craft and deliver winning proposals and manage the account opportunity pipeline.

Job description

SMX is seeking a Director of Customer Engagement, Elevate ISR, to oversee and grow large enterprise accounts by promoting Elevate ISR products and services. This role emphasizes building strong client relationships, understanding business needs, and driving revenue through strategic account planning and execution. The Director will often lead a dedicated team to achieve sales and delivery objectives.

Candidates should have experience selling and delivering Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS) solutions to the Federal Government, including Law Enforcement Agencies, international partners, and the Private Sector. The ideal candidate will be responsible for developing, managing, and expanding key accounts. This position is fully remote.

This position requires a Top Secret clearance or the ability to obtain Top Secret security clearance which requires US citizenship for work on DoD contracts.

Essential Duties & Responsibilities

Drive account growth within established frameworks and identify opportunities in new markets
Develop strategic business plans and customer-centric solutions
Engage directly with customers to understand mission needs and deliver tailored value propositions
Oversee customer accounts and lead strategic positioning efforts
Manage the account opportunity pipeline and provide accurate forecasting
Support capture and proposal development activities
Build and maintain strong teaming and partner relationships
Collaborate with internal teams, including business development, program management, solution architecture, and growth organizations, to craft and deliver winning proposals

Required Skills & Experience

Desired clearance level: Top Secret
Minimum of 5 years of experience developing, managing, and growing accounts within the federal market
Strong working knowledge of federal missions, organizational culture, leadership structures, key programs, procurement trends, and challenges
Proven track record managing accounts exceeding $10M in annual revenue
Established relationships with key clients, stakeholders, and decision-makers, with a demonstrated ability to cultivate and expand new relationships
Experience briefing and interacting with senior government and industry acquisition officials
In-depth understanding of the full business development lifecycle, with success across various federal customer domains
Proactive, highly organized, and results-driven professional with strong attention to detail
Hands-on experience contributing to proposals, including RFI, RFQ, and RFP responses
Deep knowledge of the competitive landscape and existing contracts within targeted federal accounts
Excellent communication and presentation skills, with a positive attitude and a strong drive to succeed
Proven ability to work creatively and analytically in a problem-solving, team-oriented environment

Desired Skills & Experience

Deep knowledge of the federal procurement process to include familiarity with FAR/DFARS, GSA Schedules, and IDIQ vehicles and federal sales lifecycle, i.e., RFI, RFQ, and RFP

Application Deadline: April 21, 2025

#LI-DD1 #LI-Remote #CJPOST

The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.

The proposed salary for this position is:

$142,500—$228,100 USD

At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.

All qualified candidates will receive consideration for employment without regard to disability status, protected veteran status, race, color, age, religion, national origin, citizenship, marital status, sex, sexual orientation, gender identity or expression, pregnancy or genetic information.

Selected applicant may be subject to a background investigation and/or education verification.

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