Customer Success Manager

Join the ACI Learning Adventure!

Our Mission: Welcome to a new era of learning, where individuals and organizations come to transform goals into measurable success. At ACI Learning, we believe that anything worth doing is worth leading the way—with innovation, exceptional experiences, and impactful results.

The ACI Team: Imagine collaborating with over 200 of the brightest minds who are passionate, grounded, and dedicated to shaping the future of eLearning. Together, we’re not just a team; we’re a movement in one of the most exciting times in tech.

Purpose-Driven Culture: At ACI Learning, work isn’t just a job. It’s a passion we pour into every project, every day. We celebrate creativity, innovation, and the joy of doing what we love.

Your Opportunity: Are you ready to be part of something transformative? Dive into a world of collaboration, growth, and endless potential. Apply now and help lead the change!

Who We Are

ACI Learning is a leading provider of audit, cybersecurity and IT training solutions, empowering individuals and organizations worldwide to improve their technical capabilities and their cybersecurity with compelling and comprehensive training. Our leadership position extends even further to our new SaaS Learning Platform myACI that goes beyond audit, cyber and IT training to provide organizational and individual knowledge assessment, analytics and training delivery with integrated AI to understand capabilities and skill gaps for organizations.

As a Customer Success Manager at ACI Learning, you’ll be at the heart of our customer relationships—helping organizations across corporate, government, and academic sectors realize the full value of our learning solutions. You’ll act as a trusted advisor and advocate, driving adoption, satisfaction, and growth while playing a key role in our customer-centric growth strategy. Your work directly influences Net Revenue Retention and helps shape how we scale success across our customer base.

What You’ll Do

• Drive customer adoption, usage expansion, and retention across your portfolio of assigned accounts.
  • Execute structured customer outreach plans with a goal of >95% monthly compliance.
  • Build strong relationships with key customer stakeholders and serve as a trusted advisor.
  • Manage onboarding and become fully proficient in Salesforce, ChurnZero, and other tools within 45 days.
  • Log all engagement activities in ChurnZero and Salesforce; maintain accurate weekly forecasts.
  • Identify and execute upsell and cross-sell opportunities to grow account value.
  • Partner closely with Sales, Product, Marketing, and Support to resolve issues and drive customer outcomes.
  • Advocate for customer needs internally and contribute actionable feedback for continuous improvement.
  • Support internal enablement efforts and contribute positively to a collaborative team culture.
  • Leverage customer data to inform success plans and drive strategic decision-making.

What You'll Need 

• A bachelor’s degree or equivalent relevant experience.
• 2+ years of experience in Customer Success, Account Management, or a related customer-facing role.
• Ability to quickly learn and navigate platforms like Salesforce, ChurnZero, and Excel.
• Strong written and verbal communication skills.
• Proven ability to manage multiple priorities and stakeholder relationships effectively

What Will Make Us Love You

• Experience supporting customers in corporate, government, or academic sectors.
• Familiarity with Net Revenue Retention (NRR), churn reduction strategies, and expansion motions.
• Background in SaaS, EdTech, or subscription-based service models.

Success Will Require

• Customer Retention Focus – Proactively identifying and addressing risks to customer success.
• Execution Discipline – Consistently following through on outreach plans and action items.
• Time Management – Effectively balancing inbound and outbound responsibilities.
• Data-Informed Mindset – Using customer insights and metrics to guide decisions and priorities.
• Results-Oriented – Staying focused on key outcomes like retention, NRR, and customer satisfaction.
• Self-Leadership – Taking ownership of goals and holding yourself to a high standard.
• Customer Empathy – Anticipating customer needs and communicating clearly and thoughtfully.
• Collaboration – Working cross-functionally and contributing to a positive, team-oriented culture.
• Process Adherence – Following and helping refine success processes for scale and consistency.
• Professionalism – Representing ACI Learning with credibility in every interaction.

Why ACI Learning is Your Next Big Move

Comprehensive medical, dental, and vision coverage — starting the 1st of the month after your hire date.

Four weeks of paid parental or medical leave, so you can focus on what matters most.

Flexible PTO policy, sick time, and eight paid holidays — because we believe in balance.

401(k) retirement plan with immediate vesting and up to 5% matching contributions — we invest in your future from day one.

One free course each year after 90 days — advancing your skills is part of the job.

Tuition assistance to support your continued education and professional growth.

At ACI Learning, we offer a competitive, experience-driven salary range that aligns with your qualifications and contributions. To that end, the posted salary range reflects our most reasonable assumption of what we anticipate paying for this position at the time of posting.

In addition to a competitive base salary, this role includes performance-based variable compensation. Your success in driving measurable outcomes—like retention, growth, and team performance—will be tied directly to your total earnings.