This is a remote position.
Scope:
40 hours/week
Monday through Friday, 8:00 AM to 5:00 PM North CarolinaTime
Flexible lunch hour (optional)
Primary focus on commercial client portfolio
Direct management of three service technician schedules
Handle both scheduled and emergency service requests
Business-to-business communication focus
Responsibilities:
Manage and optimize schedules for three commercial service technicians
Maintain auto-scheduled recurring appointments
Handle emergency service requests and additional inspection scheduling
Process and coordinate commercial route optimization
Serve as primary point of contact for commercial service operations
Manage business-to-business communications via email and phone
Update and maintain accurate client records in CRM system
Monitor and optimize service routes using CRM mapping tools
Coordinate with property managers and on-site personnel
Strong schedule visualization capabilities
Basic logistics or transportation experience
Customer support experience is a must (B2B)
Proactive mindset and problem-solving abilities
Excellent business-to-business communication skills
Experience with CRM systems and route optimization tools
Customer service background
Ability to analyze and optimize route data
Professional email and phone communication skills
Hiflylabs
Slice
ORBCOMM
Werner Enterprises
Futures Works Global