Account Manager

SAI360 – Who We Are
SAI360 is giving companies a new perspective on risk management. By integrating Governance, Risk, Compliance (GRC) software and Ethics & Compliance Learning resources, SAI360 can broaden your risk horizon and increase your ability to identify, manage, and mitigate risk. See risk from every angle. Visit www.sai360.com.

SAI360 is a global organization with customers and team members around the world. We are headquartered in Chicago and have locations throughout the U.S., and we operate across Europe, the Middle East, Africa, the Americas, Asia and the Pacific, but a majority of our teams are completely remote! Our remote teammates can sit in any of the following states:  AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NH, NJ, NY, OH, OR, PA, RI, SC, TN, TX, UT, VA, WA, WI. Please understand that we cannot proceed with candidates that do not reside in the states previously listed. State locations are subject to change.

Job Scope and Accountabilities:

As a Strategic Account Manager, you will be responsible for managing and expanding our most significant client relationships. Your primary focus will be to:

• Act as a trusted strategic partner to key accounts
• Ensure high levels of client satisfaction
• Secure renewals that meet or exceed revenue targets
• Drive growth within existing client base
• Execute cross-sales initiatives strategically

You will serve as a trusted advisor, leveraging your expertise to deeply understand client needs and align our solutions to drive tangible business outcomes. This role requires a sophisticated blend of relationship management, strategic thinking, and proactive sales acumen to maximize revenue opportunities and client satisfaction.

Key Responsibilities

• Develop and implement strategic account plans for assigned key clients
• Meet or exceed sales goals for renewals and upsells within your portfolio
• Conduct regular strategic account reviews to assess satisfaction levels and identify opportunities for value-added services
• Collaborate with internal teams to deliver tailored solutions and exceptional service
• Maintain accurate account and opportunity information in Salesforce.com
• Stay informed on compliance and risk management market developments and trends
• Present and demonstrate the benefits of SAI360's software and services to high-level executives
• Travel to meet clients onsite when required

Qualifications and Experience Required

• Minimum 5 years of experience in Strategic Account Management or New Business Development
• Proven success managing and growing large, complex accounts in a B2B software/services environment
• Track record of renewing and upselling multi-year, subscription-based SaaS products
• Strong business acumen and comfort selling to C-Level executives, general counsel, and compliance directors
• Expert sales process management skills and ability to leverage customer relationships for cross-sell opportunities
• General understanding of compliance or GRC challenges
• Proficiency with Microsoft Office 365, Salesforce.com, LinkedIn, and remote meeting tools

Interpersonal Skills

• Confident personality with excellent interpersonal, written, and verbal communication skills
• Self-motivated with a strong independent work ethic and entrepreneurial mindset
• Complex problem-solving ability with a solutions-oriented focus
• Disciplined time and territory management skills
• Self-motivated and reliable with a strong independent work ethic and entrepreneurial mindset.
• Complex problem-solving ability with a solutions-oriented focus.
• Disciplined time and territory management skills. 

As required by applicable Pay Transparency laws, the base salary range for this position is $80,000 - $95,000 plus opportunities for bonuses or commission. Exact compensation may vary based on skills, experience, and location.

Why SAI360?

We pride ourselves on providing great employee programs that are centered on supporting the health, wellness, and ongoing training and development of our people within a flexible work environment. In the U.S., our competitive employment package includes health insurance and pet insurance to support your family no matter what it looks like. We offer both time off and quarterly wellness days for downtime to help our people refresh so we can all thrive. In our remote-first workplace, our people embrace the diverse ideas and work styles of global collaboration with the right tools to succeed in your role no matter where you are located. We offer competitive compensation, a bonus incentive plan, and a strong 401(k) match.

SAI360 is an equal opportunity employer and makes hiring decisions based on experience, skills, aptitude, and can-do approach. Apply today and come join our team!