Offer summary

Qualifications:

Bachelor's degree in communication engineering or computer science., CCNA & JNCIA certified; CCNP is a plus., 0-1 year of experience in technical support., Excellent English proficiency..

Key responsabilities:

Provide front-line support for enterprise customers via calls and emails.

Investigate and troubleshoot customers' complex issues.

Distribute requests to other departments as needed.

Monitor different types of transmissions and cover night shifts.

An Egyptian S.A.E company, founded on 2018 with a clear vision to redefine benchmarks for Human Resources Outsourcing industry by providing full fledged HR Services to support companies offloading multiple processes and technologies such as benefits and payroll and focus more on its core business operations. We believe that human capital is a vital asset of any successful company, a proper investment in this asset ensures achieving business objectives and accelerates organization’s development and growth. As a part of the leading “NOX Holding” group, we are utilizing the group’s strong portfolios & networks in IT “HW & SW”, logistics, distribution, courier & shipping in addition to financial & facilities management which give us an edge with our tailored solutions which makes it easier, faster, effective and cost efficient to our partners. Contact us @: info@nokhc.net or visit www.nokhc.net

Job description

NOK Human Capital is hiring Enterprise technical support for a well-known Internet and Network Solutions Service provider based in Egypt.

Work Module: Remotely

Job description:

-Provide the front-line support for enterprise customers By taking the first call from Enterprise client and the mail, investigating the issue and solving it.

-Breakdown customers complex requests, distribute it to other departments

-Trouble shooting customers physical and logical problems

Investigating the issue, physically and logically, solve the issue or raise a case, follow up with technician team

-Covering other teams at night shifts.

-Monitoring different types of transmissions.

Qualifications:

-Bachelor's degree in communication engineering/ computer science

- CCNA & JNCIA certified

- CCNP is a plus

- 0-1 year of experience

-Excellent English Level

Required profile