Offer summary

Qualifications:

Fluent in Slovak and English, both written and verbal., Strong technical troubleshooting skills with a customer-first mindset., Excellent communication and interpersonal skills., Prior experience in technical support or IT is preferred but not mandatory..

Key responsibilities:

Provide exceptional technical support to Slovak-speaking customers via phone, email, and live chat.

Efficiently diagnose and resolve technical issues related to the company's products and services.

Collaborate with internal teams to escalate complex problems and maintain detailed records in the CRM system.

Gather customer feedback to identify areas for improvement and assist in onboarding new team members.

Job description

Embark on an exciting journey as a Slovakian Technical Support Specialist for one of the Big Five technology companies, all while experiencing life in beautiful Greece! This position offers a fully covered relocation package, providing you with everything you need to transition smoothly into your new role and environment. As a Slovakian Technical Support Specialist, you will provide top-notch assistance to Slovak-speaking customers regarding a variety of innovative tech products and services. If you're passionate about technology and dedicated to delivering excellent customer service, this opportunity is perfect for you!

Responsibilities

Provide exceptional technical support to Slovak-speaking customers through phone, email, and live chat.
Efficiently diagnose and resolve technical issues related to the company’s diverse range of products and services.
Collaborate with internal engineering and support teams to escalate complex problems.
Maintain detailed records of customer interactions and technical issues in the CRM system.
Participate in ongoing training to enhance your product knowledge and customer service skills.
Gather feedback from customers to identify areas for process improvement and customer satisfaction.
Assist in onboarding new team members, sharing knowledge and best practices.
Willingness to relocate to Greece.

Requirements

Fluent in Slovak and English, both written and verbal.
Strong technical troubleshooting skills and a customer-first mindset.
Excellent communication and interpersonal skills.
Prior experience in technical support or IT is preferred but not mandatory.
A quick learner with the capability to adapt to new technologies and processes.
A collaborative spirit with a genuine passion for helping others.
Willingness to relocate to Greece and embrace a new cultural experience.

Benefits

Lower cost of living in Athens compared to many European cities, including Slovakia, allowing for greater savings and better quality of life.
Competitive total salary of approximately €1850 per month.
Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth and development opportunities.
Competitive performance bonuses.
2 additional salaries per year.
Comprehensive healthcare benefits and numerous discounts.
Fully paid training conducted by certified instructors.
Modern, state-of-the-art premises featuring a welcoming work environment and relaxing break areas.
Special events and community & social responsibility initiatives.
Referral Program: Bring your friends and earn attractive bonuses!
Free Greek language courses to help you integrate and thrive locally.
Work for a Great Place to Work-Certified Company.