Customer Care Specialist - Fluent in English

Job Description

Apply today so we can talk to you about why NARS could be the best opportunity you’ve been looking for!

• Fluent in English Required
• 100% Remote Working Position
• $17.50/Hour - Monday - Friday 11:00 am - 8:00 pm with rotating weekends
• Paid Vacation & Holidays
• Comprehensive Benefits (Medical, Dental, Vision & 401k - effective immediately!)
• Professional Growth Opportunities
  
  

A Customer Care Representative provides telephonic customer service and technical support for the claim department. Knowledgeable in the requirements and information that can be relayed to the caller. Other miscellaneous duties as assigned by management.

Essential Duties and Responsibilities:

• Provide telephone service and assistance to all company customers and other claim related parties
• Respond to customer inquiries in a polite, timely, and accurate manner
• Enter and maintain required claim information into company claim system
• Notify appropriate technical personnel regarding technical inquiries on existing losses
• Provide pre- and post-loss material to assigned customers as required
• Place follow up calls to insureds/claimants/agents to obtain missing information
• Pass all internal and external phone audits
• Meet or exceed all call volume goals
• Follow all escalation guidelines as outlined
• Navigate multiple programs/systems to access and pull policies into the claim file
• Fully and accurately update ALL policy data within the Insurance Policy module in C3 based on the policy pulled
• Update C3 with any missing or incorrect information i.e.: insured name/address/etc.
  
  

Work Environment Requirements:

• This role requires extended periods of computer screen usage for tasks such as data entry, research, and virtual meetings.
• The ability to maintain focus and productivity while working for long hours in front of a screen is essential.
  
  

Qualification Requirements:

Education / Licensing:

• High School Diploma or Equivalent, higher education a plus
• Fluent in English required
• 2+ years of customer service experience preferred
• 2+ years of data entry experience preferred
  
  

Technical Skills:

• Must have a high level of interpersonal skills to handle sensitive and confidential situations and information
• Must be able to work independently and possess excellent written and verbal communication skills
• Advanced knowledge of a variety of computer software applications in word processing, spreadsheets, database, (Microsoft Office platform)
• Advanced knowledge of VPN usage, ability to use multiple browsers simultaneously
• Demonstrate excellent organization and time management skills
  
  

Abilities:

• Requires long periods of sitting
• Requires working indoors in environmentally controlled conditions
• Requires lifting of files and boxes up to approximately 20 pounds
• Repeated use of keyboard, mouse, and exposure to computer screen
• Must be willing to travel as assigned
• Must be able to work staggered shifts
  
  

In the spirit of pay transparency we are excited to share the base salary for the position exclusive of fringe benefits or potential bonuses. This position is also eligible for an annual performance raise if all guidelines are met. Your salary compensation will be determined based on factors such as geographic location, skills, education and or experience. In addition to those factors, we believe in the importance of pay equality and consider the internal equality of our current team members as a final part of any offer. Please keep in mind that the range mentioned above is full base salary range for the role. Hiring at maximum of the range would not be typical to allow future and continued salary growth. We also offer a generous compensation and benefits package.

Company Description

North American Risk Services (NARS) is a premier third-party claims administrator that is dedicated to producing the best possible results for our clients. "Founded in 1996, NARS handles claims for insurers, brokerages, managing general agencies, reinsurers, liquidation bureaus, self-insured funds and entities."

For more career opportunities and to learn more about NARS, please visit www.narisk.com.

North American Risk Services (NARS) is a premier third-party claims administrator that is dedicated to producing the best possible results for our clients. "Founded in 1996, NARS handles claims for insurers, brokerages, managing general agencies, reinsurers, liquidation bureaus, self-insured funds and entities." For more career opportunities and to learn more about NARS, please visit www.narisk.com.