Operations Manager

About Influx

Influx is the global leader in pay-as-you-go support teams, helping companies like Linktree, Meshki, Blenders Eyewear, and Saturn scale their customer service with speed and flexibility. We operate in 15 countries with a globally distributed team of 1,000+ staff.

About The Role

As a Service Delivery Manager, you will play a pivotal role in embodying our vision by fostering a human-centric approach to our online business interactions. You will manage end-to-end relationships with clients, ensuring their utmost satisfaction and driving service excellence. You will provide leadership and direction to Team Leaders and Customer Service Agents, maintaining high standards of service, adaptability to evolving client needs, and nurturing exceptional team dynamics to enhance the client experience.

Key Responsibilities:

• Facilitate seamless onboarding for new clients.
• Build and maintain strong client relationships.
• Maintain and grow revenue and margins.
• Deliver excellent service and meet SLAs
• Collaborate across the organization.

What We’re Looking For:

• 5+ years in a client-facing or customer-service management role.
• 2+ years managing teams and subordinates, with a proven track record of developing high-performing teams.
• Prefer with knowledge of hardware and software troubleshooting.
• Familiarity with Microsoft Intune and SCCM is a plus.
• Experience in the tech industry or BPO is a bonus.
• Experience in the tech industry or BPO is a plus.
• Bachelor’s degree in Business, Communications, or a related field.
• Strong leadership, communication, and negotiation skills.
• Ability to multitask and perform under pressure in a fast-paced environment.
• Strategic thinker with experience in growth planning and service alignment.
• Skilled in change management and driving process adoption.
• Culturally competent with strong cross-cultural communication skills.
• Proficient in Google Suite, Slack, and general computer usage.

What We Bring to The Table:

• A 100% work-from-home opportunity with a flexible, follow-the-sun working arrangement.
• Career development opportunities in a fast-growing, global company.
• A supportive and inclusive work environment that values diversity and collaboration.
• The chance to work with leading brands and make a real impact on their customer experience.

How We Operate / Our Values:

• Treat others as you would like to be treated.
• Do what you say you’re going to do. Show don’t tell.
• Prioritize the listener.
• Focus on the facts.

Ready to Join Us?

If you’re passionate about delivering exceptional service, leading high-performing teams, and making a real impact in a global company, we’d love to hear from you! Apply now to join Influx and help us redefine the human experience in online business.

IMPORTANT NOTES:

• This role is only open to applicants from Indonesia and the Philippines.
• Influx never asks candidates to make any payment throughout the entire recruitment process.
• Successful candidates will be contacted only through email ending with @influx.com.