Operations Support Team Member

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

• The Operations Support Team (OST) Associate is responsible for providing advanced operational support to McKesson Medical Surgical Distribution Centers (DCs). As the frontline contact for the DC network, the role is responsible for troubleshooting and resolving more complex or time-sensitive issues related to computer/software issues or questions, Material Handling Equipment (MHE) issues, or network/communication issues. This person must exercise independent judgment to determine the source of a problem and the most appropriate way to resolve it. This person will work with tier 2 operations support teams, IT support, and vendor support team(s) to ensure maximum efficiency within the DCs and mitigate downtime. The OST will document issues, building a knowledge base, from start to Root Cause Analysis.

Minimum Requirements:

• 3+ years of experience with various MMS DC processes; or equivalent experience.
• 1+ years of experience with new MMS automation technologies; or equivalent experience.
• High School Diploma or equivalent

Key Competencies:

• Exemplify I2CARE and ILEAD principals daily
• Knowledge of multiple operational systems within the McKesson Medical Surgical DC network, such as:
  • E1
  • IBM DC Connect (RF system)
  • Order Management systems
• Knowledge of multiple Material Handling Equipment systems, such as:
  • Conveyor (multiple vendors)
  • Automated Storage and Retrieval Systems
  • Pick to light (multiple vendors)
  • Warehouse Control Software (multiple vendors)

Responsibilities:

• Answering inbound requests via phone, email, or ticket
• During an outage/issue
  • Open and manage bridge-line activities, escalating issue to appropriate support team(s)
  • Ongoing tracking of situation through completion
  • Detailed documentation of issue(s) and resolution
• Manage vendor discussions around SLAs and make recommendations to management
• Help to create a knowledge base for handling issues with respect to the automated technologies and processes

Working conditions:

• General office environment and warehouse environments
• Travel required – dependent upon business need
• Working hours vary depending on business need

Career Level – IC – Professional – P2

Career Level

IC-Professional-P2

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.

Continue to grow your career with McKesson!

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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