OEM Support Manager-USA

This is a remote position.

DID YOU HEAR ABOUT …?                                           

Do you have a passion for innovative technology in exciting industries such as automotive, space and robotics? Do you enjoy helping clients perform better and are able to communicate technical information to your audience with ease? Do you enjoy traveling? If you answered yes to these questions, then we would welcome talking with you. 

TELL ME MORE:                                                             

The OEM US Support Manager (Support Manager) acts as the critical link and main point of contact between the parent company, its R&D Team in Belgium, and the Company’s external Customers and Partners. The Support Manager works independently (no parent Company sales in their area of responsibility) to solve Customer issues/problems and proactively contributes towards solutions. The Support Manager provides input into future product needs and industry challenges relating to coolant development direction including critical insights to the Coolants Team on development programs to support the technology positioning, clearly identifying key performance and product requirements. The Support Manager supports and helps guide existing development programs to ensure alignment with market realities/requirements. The Support Manager will support the product introduction at strategic OEM customers and the mother companies in the US and is the Company Ambassador in the US.

WHAT YOU’LL DO:

• Develop long-term technical relationships with OEMs that are industry “Drivers”:
  

• Communicate OEM Trends and developments to team members and key stakeholders.
  
• Manage product line support for key Customers and US OEMs, addressing product & technical issues.
  
• Secure and manage required approvals/licenses on existing formulations and formulation changes.
  
• Work with Mother company Sales and Marketing on necessary laboratory for field testing to obtain approvals in a timely fashion, ensuring and strengthening Partnership perception at Global Customers.
  

• Provide engine and other fluid coolants technical support:
  

• To parent company Sales and Marketing as well as technical training to Customers.
  
• Identify Customer needs, providing timely technical assistance.
  
• Support Mother Company Global Sales and Marketing Teams where required, sharing information and knowledge on Customer, OEM requirements, and all other learnings.
  
• Work with OEM Customers to provide technical and product support.
  

• Participate in strategy development, knowledge sharing, and cross-communication between different parent company functional groups:
  

• Interface effectively with internal and external Customers.
  
• Develop knowledge and understanding of all regional product needs, market, and Customer trends – Maintain appropriate tools/databases to share information.
  
• Acquire experience and skills in representing the company by participating in professional bodies and technical committees (ASTM, SAE, TMC, etc.).
  
• Identify areas for strategic research to enhance parent company’s intellectual property portfolio.
  

• Coordinate coolant laboratory activities related to technical and field support:
  

• Plan and initiate technical and field support projects, reporting and reviewing technical and project status with sales, marketing, and manufacturing.
  
• Document finalized technical and field support projects.
  
• Grow technical contacts within the industry and independent laboratories
  
• Together with the Lab Manager, coordinate laboratory work that needs to be handled in the US based facilities.
  

• Develop long-term technical relationships with industry Tier 1 suppliers:
  

• Engage and grow relationships.
  
• Coordinate and execute joint projects.
  
• Exchange industry trends.
  
• Work together on technical challenges at mutual Customers.
  

• Promote and maintain the parent company’s values:
  

• Uphold and promote the Company’s Values.
  
• Use the established quality procedures (IATF 16949, ISO/TS 16949, OHSAS 18001, ISO 9001, and ISO 14001…).
  
• Ensure all test activities are performed in a safe way that conforms with safety regulations and practices.
  
• Provide adequate communication by preparing periodic technical, status, and research reports as necessary to keep others in related projects informed of important results.
  

• Any other duties as assigned. 
  

Requirements

WHAT YOU’LL NEED TO SUCCEED:

• Willingness and ability to travel up to 50% or more, including some international:
  

• Current and valid Passport for international travel.
  
• ​Current and valid Driver’s license.
  

• Possess at least a Bachelor’s degree in Chemistry, Engineering, or related scientific field from a regionally accredited college or university (Master’s or Ph.D. is preferred).
  
• A minimum of ten (10) years of experience in Coolant Development or a related field required.
  
• Strong technical ability and in-depth scientific knowledge related to formulation chemistry and application insights required.
  
• Strong analytical skills – able to analyze and evaluate complex technical scientific information related to chemicals, fluids, and mechanical engineering principles required.
  
• Strong business acumen – able to understand business processes, principles, and financial elements that inform good business decisions required.
  
• Good presentation skills – able to present information using a variety of media forms including presentation software required.
  
• Good communication skills – able to share complex information with customers and business partners at all corporate levels with widely varying levels of technical understanding required.
  
• Able to demonstrate a high degree of creativity and innovation required.
  
• Ability to both work independently as a self-starter for long periods of time and collaboratively as a member or leader of a team or project required.
  
• Minimum of intermediate level of proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, Teams, Word) required.
  

WHAT WILL HELP YOU STAND OUT:

• Proven ability to develop strong and lasting business relationships with clients, customers, and resources internal to the organization preferred.
  
• Strong problem-solving skills preferred
  
• Proactive and solution oriented – able to anticipate issues, problems, and customer needs and develop solutions that drive customer and partner engagement, and satisfaction preferred
  
• Demonstrated ability to lead people, processes, and projects as a member or leader of a cross-functional team preferred.
  
• Proven ability to make good business decisions that best balance the interests of all stakeholders preferred.
  
• Ability to navigate highly complex matrix environments preferred.
  
• Excellent interpersonal skills – able to navigate different personalities and both corporate and national cultures in order to work effectively and efficiently with customers, partners, and internal resources highly preferred.
  
• Proven self-starter, self-disciplined, and personally motivated highly preferred.
  

Benefits

WHAT YOU’LL RECEIVE:

• Generous base salary
  
• Annual bonus based on personal and company performance​
  
• Lump sum package for:
  

• 401k/Retirement Plan
  
• Medical Coverage
  
• Vision / Dental coverage
  
• Car allowance
  

• Up to 4-weeks of paid vacation
  
• Sick pay
  
• Appropriate technology tools to effectively perform the essential duties and responsibilities of this role