Offer summary

Qualifications:

Minimum 1 year of experience in Customer Success or Customer Experience., Bachelor’s degree required., Excellent communication skills with a C2 level of English proficiency., Strong project management skills and a solid understanding of trading and cryptocurrency..

Key responsabilities:

Onboard clients to use the Shift Platform and maintain ongoing relationships.

Communicate daily with key stakeholders and collaborate with various teams.

Provide training to clients and respond to inquiries through multiple channels.

Proactively anticipate and resolve customer issues to ensure a positive experience.

Job description

Shift was founded in 2009 focused on the FX space. Sensing the seismic shifts taking place in the financial industry, and the disruptive power of digital assets, we made it our mission to make these decentralized trends accessible to every business, from market leaders to small retailers.

Our recent growth has created an opportunity for a Customer Success Associate on our Customer Success team. You will be responsible for providing top-notch services to our digital exchange customers as you identify their potential needs, respond to their inquiries, and ensure a positive customer experience. The ideal candidate has an engaging personality and a technical background, with a focus on delivering superior customer care.

Responsibilities

Onboarding clients to use the Shift Platform
Maintain ongoing relationships with clients who are using the Shift Platform
Communicate daily and build relationships with key stakeholders
Collaborate with sales, development, project managers, and support teams
Provide training to clients operating our exchange platform
Respond to customer inquiries through video chat, slack, and email
Be proactive in anticipating and resolving customer issues
Help develop and manage our customer success ecosystem
Ensure a positive customer experience

Requirements

Excellent communication skills
Strong project management skills
Acute attention to detail
Engaging personality
Enjoys interacting with customers
Comfortable working in an ambiguous, fast paced environment
Easily explains highly technical concepts to non-technical groups
Approaches requests creatively to maximize value for the client and Shift
Proficient with Asana and Google apps
Solid understanding of trading and cryptocurrency
Experience using AI tools

Qualifications

Minimum 1 year of experience in CS or CX
Bachelor’s degree
English Level C2 is required for this role

This is a full-time, permanently remote position. Salary depends on experience. This position is intended for candidates based in Europe, South Africa, or the MENA Region.

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