Offer summary

Qualifications:

Fluency in Spanish and English, both written and verbal., Experience in analyzing data and identifying growth opportunities., Expert knowledge of MS Office applications, including Outlook, Word, PowerPoint, and Excel., Strong communication, collaboration, and project management skills..

Key responsabilities:

Ensure quality assurance by checking client product integrations.

Drive implementation setup progress for new Hiring Enterprise Program customers.

Deliver customer value by ensuring successful adoption and engagement with LinkedIn Hiring.

Track customer lifecycle milestones and record activities in CRM systems.

Job description

Job Title:

Customer Success Specialist with Spanish language - Late shift

Job Description

At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.

We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.

Join us!

What the role looks like:

Provide quality assurance, through checking all client product integrations are completed
Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers
Deliver customer value through ensuring our customers are successful with LinkedIn Hiring in terms of adoption, usage and engagement
Maintain a deep understanding of LinkedIn products to effectively guide customers on best practices · Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the LinkedIn Hiring platform
Track and record customer activity in a timely manner in systems of record (e.g., CRM system)
Help triage troubleshooting tickets
Remote work mode (only Sofia based)
Working hours - Mon - Fr 16:00-01:00

Your profile:

Fluency in Spanish and English – written and verbal
Experience analyzing data, trends and client information to identify product or service growth opportunities

Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
Excellent communication, collaboration, organizational and project management skills
Ability to interact comfortably with both clients and internal departments
Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
Ability to work on queues/cases/tickets out of CRM platforms
The ability to build trust quickly and develop strong relationships

What we offer:

Monthly transportation/internet allowance
Bonus for important life events (marriage, birth or adoption of a child, university graduation)
Additional medical plan: health and dental care (fully covered by the employer)
Life insurance
Voluntary Sport Card (Multisport)

Please send us your CV in English.

Only short-listed applicants will be contacted.

All applications will be treated as strictly confidential.

Help us G.R.O.W. Join us!

#LI-DNI

Location:

BGR Sofia - Advance Business Center

Language Requirements:

English (Required), Spanish (Required)

Time Type:

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